- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Hotel Receptionist and Opera PMS Training
Accredited by CPD & iAP | FREE PDF Certificate Included | Unlimited Access for 365 Days | Quality Study Materials
Global Edulink
Summary
Overview
Hotel Receptionist and Opera PMS Training
We understand that employers want staff who are qualified, which is why we provide excellent online course.
During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you wonβt have to study this separately.
Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.
This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.
* Free e-certificate (No additional cost for e-certificates)
CPD
Course media
Description
The course is delivered online but, at Global Edulink, we pride ourselves on providing a fully supportive learning environment for our students, so you will not feel alone or isolated. Our tutorials are professionally narrated and combined with interactive tests and quizzes to make learning interesting and engaging throughout.
COURSES CURRICULUM
Module 01: Professional Receptionist Training Course Objectives
Module 02: The 90: 90 Principle to Create a Powerful First Impression
Module 03: Hot Telephone Tips
Module 04: Get the Facts- Ask the Right Questions
Module 05: Discuss Solutions- Learning to Listen
Module 06: Dealing With Difficult Customers
Module 07: Practice Good Telephone Skills
Module 08: Managing Database and Company Files
Module 09: Booking or Reservation Procedure
Module 10: Deal Effectively With Security and Safety Issues
Module 11: Successful Meetings & Minutes
Module 12: Meeting Arrangements
Module 13: Arranging Business Travel and Accommodation
Module 14: Email Tutorial
Module 15: How to Use Social Media to Promote Your Company
Module 16: Minute Taking
Module 17: Microsoft Excel Tutorial
Module 18: MS PowerPoint Tips
Module 19: MS Word Tips & Tricks
Module 20: Opera Log in and Log Out, Main Screen
Module 21: Profile Creation and Amendments
Module 22: Profile Notes
Module 23: Finding Reservations β 2 ways
Module 24: Rate Query Screen
Module 25: Creating Reservation
Module 26: Preferences and Features Requests
Module 27: Amending Reservation
Module 28: Cancelling Reservation
Module 29: Check In (2 Ways)
Module 30: Check out
Module 31: Cashiering Posting Charges
Module 32: Cashiering Splitting and Transferring Charges
Module 33: Cashiering Routing
Module 34: Alerts
Module 35: Traces
Module 36: Room Status, Out of Order and Out of Service
Module 37: Opera Reports
You will learn:
β How to use the Opera PMS hotel booking and reservation system;
β Customer service best practice;
β Front desk duties;
β How to handle challenging situations and solve common problems;
β Database management;
β How to use Microsoft Word and Excel effectively;
β How to manage meeting and accommodation bookings.
Method of Assessment:
At the end of the course, you will sit a test that is delivered and marked online. It is a multiple-choice test and you will be informed immediately of your result.
Certification
Successful candidates will be awarded a recognised Certificate in Hotel Receptionist & Opera PMS Hotel Software.
Benefits you will gain:
By enrolling in to this course, youβll get:
- High quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- Includes step-by-step tutorial videos and an effective, professional support service.
- 24/7 Access to the Learning Portal.
- Recognised Accredited Qualification.
- Access Course Content on Mobile, Tablet or Desktop.
- Study in a user friendly, advanced online learning platform.
- Excellent customer service and administrative support.
Who is this course for?
- Seeking work as a receptionist in the hotel/hospitality industry
- Interested in learning how to use the Opera PMS system
- A new or temporary receptionist keen to learn or develop relevant skills to help you progress up the career ladder
- An experienced hotel receptionist who wants to learn how to improve your skills, particularly in relation to the use of the Opera PMS system.
As well as qualifying you for a receptionist role, this qualification can also ultimately lead to a career as a front desk supervisor or manager.
This is a distance learning course, which means that you can access the course material online 24 hours a day, 7 days a week, 365 days a year, making it easy for you to study in your free time without having to take any time off work.
Requirements
- This course requires no formal prerequisites and this certification is open to everyone
*Please note that Opera PMS software is not included with this course
Career path
- Hotel Receptionist β £16,091 per annum
- Telephone operator β £15,615 per annum
Questions and answers
H If Opera PMS software is not available with this course, how do students learn how to use the software?
Answer:Dear Sir/Ma'am Thank you very much for your query. You need to have the relevent software to complete the course. Purchasing it will not be a waste as it will be useful for your future studies and work aswell. In this course you will learn how to use the Opera PMS hotel booking and reservation system and many more. Hurry up to grab the discount as it ends soon Regards, Student Support Team.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.