Hotel Management

Hotel Management Level 4 by ABC Awards, CPD Accredited |80 CPD Credits | Tutor Support, Study Material & Exam included

Brentwood Open learning College


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£10 inc VAT (was £560)
Offer ends 18 August 2020
Study method
Online, self-paced
80 Hours
No formal qualification
80 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

115 students purchased this course

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Hotel Management

Certificate of achievement in Hotel Management Level 4. Additional CPD Accredited Certificate with 80 CPD points available with no extra study.

Endorsed Hotel Management Level 4 from Diploma of Achievement.This Hotel Management course is intensive, inspiring, effective, and efficiently delivered in 6 units. In each of these units, the learner will do online assessments, which will verify the learner’s overall comprehension of the course.The learner will gain awesome learning experience with great tutor support; they will be studying the Hotel Management course with the assurance that someone is there to assist them from start to finish.

This Hotel Management is an upper level and specifically designed course; it will enable the learner to understand professional front desk operations, food and beverage operations, marketing and advertising, human resource management, housekeeping, engineering and security.

This is an intensive course that will teach the learner proficient, proactive and efficient ways of Hospitality and Hotel Management.


Endorsed by ABC Awards


80 CPD hours / points
Accredited by The CPD Standards Office

Course media


Hotel Management

Among other things, the learner will be equipped with fundamental tenets of Hotel Management, front office operations, managing food and beverage operations, core concepts of housekeeping, engineering and security, marketing and advertising and human resources management.

Hotel Management - Course Benefits

The learner will enjoy so many benefits while studying Hospitality and Hotel Management - Level 4 such as:

  • The program is 100% self-paced- the learner won’t be constrained to any form of time restrictions or deadlines.
  • The learner will be studying at their own well crafted study schedule, because the program is available to them anytime any day.
  • The learner has the flexibility to study from any suitable location- to enjoy this program; the learner is expected to have a good computer with strong internet connection.
  • Be assured of receiving quality tutor support- another good news is that the professional tutor will be available to attend to all your questions and enquiries, so that you will have a quality learning experience.
  • The learner is expected to pay only one-off payment and this covers training, quality materials, comprehensive tutor support and certificate of participation.

Hotel Management - Learning Objectives

The learner will be fully equipped with comprehensive Hotel Management principles; you will receive a certificate at the end of the program. The quality training you will learn at this Hotel Management course will make you to be a creative, proactive, active and proficient hotel manager.

Upon successful completion of this Hotel Management - Level 4 course, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • The confidence to oversee every key Hotel department
  • Comprehensive knowledge of all essential Hotel operations
  • How higher-quality customer service contributes to overall success
  • What it takes to build and manage an efficient workforce
  • How to work with Hotel finances and budgets
  • Essential marketing and advertising skills
  • Comprehensive understanding of housekeeping, engineering and security departments

Hotel Management - Course Outline

This intensive yet digestible Certificate in Hotel Management is delivered across 8 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Module 1 - Introduction to Hotel Management

This module covers the following Key topics:

  • What is Hospitality?
  • Characteristics of the Hospitality Industry
  • Scope of the Hospitality Industry
  • Career Prospects in Hospitality Industry
  • Classification of Accommodation Establishment
  • Hotels and Their Classifications
  • Types of Accommodation
  • Modes of Hotel Management
  • Hotel Departments
  • Organisation of Hotel Departments and their Functions
  • Functions of Major Hotel Departments
  • Plus more

Module 2 - Managing Front Office Operations

This module covers the following Key topics:

  • Managing Front Office Operations
  • Front Office Functions
  • Front-of-the-House Operations
  • The Function of the Front Office Manager
  • The Art of Supervising
  • The Reservations Office
  • Types of Reservation System
  • Accepting or Denying Reservations
  • Yield Management: Choosing the Most Profitable Reservations
  • Basic Concepts of Yield Management
  • Generating Reservation Reports
  • Managing Reservations
  • Front Office Accounting
  • The Electronic Front Office (EFO)
  • Plus more

Module 3 - Housekeeping, Engineering and Security

This module covers the following Key topics:

  • Housekeeping
  • Organisation of Housekeeping Department
  • Functions Of The Housekeeping Department
  • Organization of a Security Department
  • In-House Security Departments Versus Contracted
  • Plus more

Module 4 - Recruitment and Selection

This module covers the following Key topics:

  • Recruitment and Selection
  • Flexible Employees
  • The Importance of Planning Ahead
  • Describing the Ideal Recruit
  • Attracting Candidates
  • Obtaining Information from the Candidates
  • Selection Interviews
  • New Employee Induction Programmes
  • Plus more

Module 5 - Training and Development

This module covers the following Key topics:

  • Training and Development
  • The Benefits of Training
  • Identifying Training Needs
  • Carry Out the Training Programme
  • Evaluating the Training Undertaken
  • Developing a Training Programme
  • Identification of Tasks and Job Management Skills
  • Preparing Step-by-Step Procedures
  • Steps in the Training Process
  • Methods of Presentation
  • Administering a Training Programme
  • Plus more

Module 6 - Marketing and Advertising

This module covers the following Key topics:

  • Marketing and Advertising
  • The Hotel Product
  • Hospitality Product Augmentation
  • Hotel Pricing and Distribution
  • Determining and Creating a Specific Advertising Message
  • Employee Relations/Labour Relations:
  • Extended Marketing Mix for Hotels
  • Marketing Consortium or Cooperatives
  • Plus more

Module 7 - Managing Food and Beverage Operations

This module covers the following Key topics:

  • Managing Food and Beverage Operations
  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Food Service Operation System
  • Types of Menu
  • Comparison of Different Types of Menus
  • Managing Food Service Operations
  • Types of Wine and Drinks
  • Computer Applications in Food and Beverage Services
  • Selecting a Computer System
  • Plus more

Module 8 - Managing Interdepartmental Communications

This module covers the following Key topics:

  • Marketing and Sales Department
  • Housekeeping Department
  • Food and Beverage Department
  • Banquet Department
  • Controller
  • Maintenance or Engineering Department
  • Human Resources Management Department
  • The Role of Total Quality Management in Effective Communication
  • Plus more

Who is this course for?

Hotel Management

At the end of this Hotel Management Level 4 course, you will discover that this course is filled with sustainable global principles of effective hotel management knowledge. It is exclusively designed for those that want to make impact in the hotel management industry or those who are already in the profession, but is looking for an upper level course that will sharpen their skills.

This Hotel Management - Level 4 course will teach you how to handle Hotel Management services with determination, courage, and sincerity of purpose, credibility and efficiency. If you enroll to this Hotel Management program, so that you will learn quality skills of a great hotel manager, then you won’t be disappointed.

You are 100% permitted to study at your pace. Feel free to contact your tutor anytime you need any form of assistance. From start to finish, you can be rest assured that someone is overtly available to assist you.


Hotel Management

No particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

On course completion, learner can claim endorsed certificate by paying £95

accreditation fee+postal charges.

Certificate of course Completion

Soft copy :£15

Hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

CPD Standards Office Accredited Certificate can be claimed on course completion, which will be issued in association with Oxford Home Study (PDF format or hard copy)

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hard copy)=£85

Postage Charges:

National £9

International £15

Career path

Hotel Management

Upon the completion of this Hotel Management - Level 4 course, learners can go ahead to pursue a career in any of the following fields:

  • Events manager
  • Event Planner
  • Front desk supervisor
  • Executive Housekeeper
  • Manager of operations
  • Manager of maintenance
  • Back office supervisor
  • Corporate Sales Manager etc

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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