Hospitality Management Course

How does it sound to tour the world on a cruise ship and get paid? With a hospitality management course, it is possible. Other possible workplace settings include amusement parks, hotels, restaurants and country clubs – all places of fun and excitement.

Hospitality management includes but is not limited to extending hospitality services to guests, directing hotel operations, coordinating and supervising hospitality personnel, and providing room, food and beverage services.

At the end of this course, students shall develop a full understanding of (

1) definition of hospitality management;

(2) influences which affect the industry;

(3) development of the hospitality industry;

(4) hospitality brands;

(5) comprehend accommodation and food service; and

(6) successful quality management practices.

To achieve these goals, this course shall make use of interactive materials to present the concepts of the topics to be discussed. Assessments shall be done after the entire course to check for knowledge retention and understanding.

Working in an enjoyable environment is one of the perks of being a hospitality manager. This role requires the use of effective communication skills in interacting with staff and guests and in ensuring that each staff is committed to delivering quality of service.

Course Overview

• Unit 1 – Introduction to Hospitality Management
  • Definition, history, and scope of hospitality
  • Classification of hospitality organizations
• Unit 2- Influences Which Affect the Industry
  • Social and economic issues and influences
  • Social and situational influences
• Unit 3 – The Development of the Hospitality Industry
  • Increase in international tourism
  • Factors influencing the industry’s development
• Unit 4 – Hospitality Brands
  • The growth of global hospitality brands
  • Share capital of limited companies
• Unit 5 – Accommodation
  • Hotel development and location decisions
  • Types of accommodation and distribution systems
• Unit 6 – Food Service
  • Components and structure of the food service industry
  • Factors in the meal experience
• Unit 7 – Successful Quality Management
  • Definitions of quality and the internationalization of quality
  • Attributes of service quality and performance standards

Certificate

Upon successful completion of this course, students will be awarded an IOLEN Certificate of Achievement from IOLEN Accreditation. This should help validate their learning experience and skill, and can be used as a resume builder.

Course Format

This course is divided into several modules and is delivered online through our interactive learning management system. Students are given access to the learning portal where they can access the course 24/7. This gives them complete control over the pace of their learning while also enabling them to study from home, in their offices or from a laptop while traveling.

Course Duration:

Normative or minimum period of study to complete this is 74 hours. Take note that this is only an estimate. The duration of completing the course still depends on the learner’s pace and ability to absorb information. Additionally, as the course is delivered online, learners have the options to divide and study the course in multiple session or go through it one go.

Learners will be given full access to this course for 12 months from the date of enrolment. During this period, learners are given the flexibility to complete the course at anytime.

• Allow you to keep up to date on the aspects of your career
• Give you an insight into your chosen career path
• Fill in the gaps of any knowledge you may not have
• Enhance your resume
• Show you are a committed learner

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