Hospitality Assessor

Welcome to Hospitality Assessor, a comprehensive and engaging course designed to provide you with in-depth knowledge and practical skills in Hospitality Assessor. Throughout this course, we will explore various aspects of Hospitality Assessor and delve into its fundamental concepts, advanced techniques, and real-world applications.

Our primary objective in Hospitality Assessor is to equip you with a solid foundation in Hospitality Assessor. Whether you are a beginner or an experienced professional looking to expand your expertise, this course will cater to your needs and help you achieve your learning goals.

During our journey together, you will have the opportunity to:

• Gain a thorough understanding of the core principles and theories that underpin Hospitality Assessor.
• Acquire practical skills through hands-on exercises, projects, and real-world examples.
• Explore cutting-edge advancements and emerging trends in the field of Hospitality Assessor.
• Prepare for future opportunities, such as further education, career advancement, or entrepreneurship, in the field of Hospitality Assessor.
• Reflect on your learning journey, celebrate your achievements, and gain the confidence to excel in Hospitality Assessor.

By the end of Hospitality Assessor, you will have gained a comprehensive understanding of Hospitality Assessor and developed the skills necessary to succeed in this dynamic field. Whether you choose to pursue further education, enter the job market, or embark on entrepreneurial ventures, this course will lay a strong foundation for your future endeavours.

We are excited to have you join us on this educational journey, and we look forward to helping you unlock your full potential in Hospitality Assessor. Let's get started!

Why should you choose Course Line?

When it comes to quality education and professional development, Course Line stands out as one of the most prestigious learning providers. As a certified institution by UKRLP & CPD Group, we have a proven track record of excellence, having successfully taught over 20,000+ students and counting.

• Module 1 Introduction to Hospitality and Revenue Management 05:00

  • 1: Module 1 Introduction to Hospitality and Revenue Management 05:00

• Module 2 Business Prospect of the Hospitality Industry 07:00

  • 2: Module 2 Business Prospect of the Hospitality Industry 07:00

• Module 3 An Overview of Hotel Industry 06:00

  • 3: Module 3 An Overview of Hotel Industry 06:00

• Module 4 The Process of Selection and Recruitment in Hospitality Industry 18:00

  • 4: Module 4 The Process of Selection and Recruitment in Hospitality Industry 18:00

• Module 5 The Process of Development and Training in Hospitality Industry 16:00

  • 5: Module 5 The Process of Development and Training in Hospitality Industry 16:00

• Module 6 Hospitality Management Operations 05:00

  • 6: Module 6 Hospitality Management Operations 05:00

• Module 7 Management of Service Quality in Hospitality Industry 10:00

  • 7: Module 7 Management of Service Quality in Hospitality Industry 10:00

• Module 8 Importance of Revenue Management 04:00

  • 8: Module 8 Importance of Revenue Management 04:00

• Module 9 Key Performance Indicator in Hospitality Revenue Management 03:00

  • 9: Module 9 Key Performance Indicator in Hospitality Revenue Management 03:00

• Module 10 The Revenue Management 02:00

  • 10: Module 10 The Revenue Management 02:00

• Module 11 Customer Satisfaction 02:00

  • 11: Module 11 Customer Satisfaction 02:00

• Module 12 Supervision of Food Safety 06:00

  • 12: Module 12 Supervision of Food Safety 06:00

• Module 13 Food Safety Legislation 07:00

  • 13: Module 13 Food Safety Legislation 07:00

• Module 14 Food Safety Management System 06:00

  • 14: Module 14 Food Safety Management System 06:00

• Module 15 Food Safety Management Tools 05:00

  • 15: Module 15 Food Safety Management Tools 05:00

• Module 16 Food Safety Training for the Staff 04:00

  • 16: Module 16 Food Safety Training for the Staff 04:00

Welcome to the course outline for Hospitality Assessor. In this comprehensive learning journey, we will explore the depths of Hospitality Assessor, delving into its core principles, practical examples, and advanced techniques. Through a series of engaging lectures and exercises, you will gain the knowledge and skills necessary to excel in the field of Hospitality Assessor.

*****Hospitality Assessor Course Syllabus*****

Module 1: Introduction to Hospitality and Revenue Management

• Introduction to Hospitality
• Importance and Scope of the Hospitality Industry
• Hospitality Revenue Management
• The Purposes and Fundamentals in Hospitality Revenue Management

Module 2: Business Prospect of the Hospitality Industry

• Hospitality Business Prospect
• Preparation Before You Open Your Hotel
• What are the Rules and Regulations Involved in Starting and Running a Hospitality Business?
• Turnover in a Hospitality Business

Module 3: An Overview of the Hotel Industry

• Hotel
• Eco Hotel
• Conference and Resort Hotels
• Boutique Hotel
• Apartment Hotel
• Destination Club
• Motel
• Inn
• Resort
• Bed and Breakfast
• Gratuity

Module 4: The Process of Selection and Recruitment in the Hospitality Industry

• Flexible Employee
• The Importance of Planning Ahead
• The Job Description
• Describing the Ideal Recruit
• Attracting Candidates
• Advertising
• Getting Information from the Candidates
• Short – Listing the Candidates
• Selection
• One-to-One Interview
• Two or More Interviewers
• More than One Interview
• Role Plays
• Personality/Aptitude Test
• References
• Selection Interviews

Module 5: The Process of Development and Training in the Hospitality Industry

• Introduction
• The Benefits of Training
• Identifying Training Needs
• The Training Plan
• Carry Out the Training Programme
• Evaluating the Training Undertaken
• Developing a Training Programme
• Identification of Tasks and Job Management Skills
• Preparing Step-by-Step Procedures
• Management Concepts
• Steps in the Training Process
• Preparation: “Get Ready”
• Delivery: “Show Me”
• Methods of Presentation
• Skill Demonstration
• On-the-Job Training

Module 6: Hospitality Management Operations

• Front Office Operations
• Management of Housekeeping, Engineering and Security Operations
• Management of Food and Beverage Operations

Module 7: Management of Service Quality in the Hospitality Industry

• Introduction
• Quality Management in Hospitality Industry
• Hospitality Retail Service Quality
• The Five Dimensions of Service
• Quality Management and Hospitality Retail Operations
• Inspections and Quality Assurance
• Quality Advisor’s Visit
• Statutory Obligations
• Quality Standard Awards in Hospitality Operations
• Investors in People
• Total Quality Unit Management
• Quality Management in Tourism
• Caring for Customers in Tourism

Module 8: Importance of Revenue Management

• Why is Revenue Management Important in Hotels?
• Demand Calendars
• Market Segments
• Competitor Analysis
• Revenue Management Challenges

Module 9: Key Performance Indicator in Hospitality Revenue Management

• Essential Skills for a Successful Revenue Manager
• The Revenue Manager’s Role
• What are Revenue Management Key Performance Indicators?
• Most Used Revenue Management Key Performance Indicators

Module 10: The Revenue Management

• Forecasting
• Pricing
• Profitable Distribution Strategy

Module 11: Customer Satisfaction

• Great Expectations
• Delivering the Dream
• The Extra Mile

Module 12: Supervision of Food Safety

• What is a supervisor?
• Essential Supervisor Skills
• Suggested Responsibilities of a Supervisor
• The Role of the Supervisor
• What Sort of Supervisory Styles Count?
• Failures of Management and Supervisors
• Food Safety Cultures
• Standards
• Food Safety Policies
• Quality Assurance
• Quality Control

Module 13: Food Safety Legislation

• Current Legislation
• Food Law Enforcement Agencies
• Enforcement of Food Laws
• Food Law Code of Practice
• Food Hygiene Legislation
• Whistleblowing in the Food Industry
• Fines and Prosecution
• Due Diligence
• Food Business Operator Responsibilities

Module 14: Food Safety Management System

• What is a Food Safety Management System (FSMS)?
• What is Hazard Analysis Critical Control Point (HACCP)?
• The Implementation of HACCP (12 logical steps)
• Food Safety Management System Based on HACCP Principles

Module 15: Food Safety Management Tools

• Safer Food, Better Business (SFBB)
• Food Safety Management for Retailers
• Cook Safe Food Safety Assurance System
• My HACCP for Small Food Manufacturers
• Management Responsibilities
• Documenting the Food Safety System

Module 16: Food Safety Training for the Staff

• The Importance of Training
• Staff Induction Training
• On-Going Training
• Staff Training Records
• The Role of The Management

Assessment Process

Upon completing the Hospitality Assessor course, you will be required to undertake a multiple-choice evaluation in order to gauge your understanding of the material covered.

If you do not achieve the minimum passing score, you will have the opportunity to retake the assessment without incurring any additional cost.

Certification

After successfully completing this Hospitality Assessor course, you will get an instant Free digital certificate.

Hospitality Assessor is designed to cater to a wide range of individuals who are eager to enhance their knowledge and skills in Hospitality Assessor.

This course is suitable for:

1. Beginners in Hospitality Assessor
2. Professionals
3. Students
4. Career changers

No matter your background or level of experience, Hospitality Assessor offers a comprehensive learning experience that caters to your specific needs. Join us on this educational journey and unlock your potential in Hospitality Assessor today!

Requirements for the Hospitality Assessor course:

• No Prior Knowledge Required
• Basic Computer Skills.
• Internet access.
• Familiarity with English

Completing Hospitality Assessor course can open exciting career opportunities in various fields related to Hospitality Assessor. Here are three potential career paths you can pursue after completing Hospitality Assessor:

• Gain Relevant Education and Experience
• Understand Assessment Processes
• Obtain Assessor Qualifications
• Develop Assessment Skills
• Join a Certification Body or Training Provider

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Reed Courses Certificate of Completion

Digital certificate - Included