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Hospital Receptionist & Secretary

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Training Tale


£49 inc VAT
Study method
55 hours · Self-paced
No formal qualification
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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A medical secretary is responsible for ensuring that a doctor’s office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Hospital Receptionist & Secretary will teach you about the medical secretarial profession and the skills needed to do the job successfully.

This Hospital Receptionist & Secretary will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Hospital Receptionist & Secretary will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.

Learning Outcomes

After completing this Hospital Receptionist & Secretary, learner will be able to:

  • Understand the fundamentals of the National Health Service.
  • Understand the roles and responsibilities of a medical secretary.
  • Know how to organise schedules and manage appointment systems.
  • Gain a clear understanding of the Law, Ethics and Medicine.
  • Gain a thorough understanding of the effective filing system in medical offices.
  • Familiarise yourself with the concept of patient confidentiality and its dos and don’ts.
  • Become skilled at controlling and ordering stocks and supplies.
  • Gain in-depth knowledge of Medical Terminology and Clinical Aspects.
  • Know the importance of health and safety in the healthcare sector.
  • Have a solid understanding of Complementary Medicine

Why Choose Diploma in Medical Receptionist and Secretary from Us

  • Self-paced course, access available from anywhere.
  • Easy to understand, high-quality study materials.
  • Hospital Receptionist & Secretary Course developed by industry experts.
  • MCQ quiz after each module to assess your learning.
  • Automated and instant assessment results.
  • 24/7 support via live chat, phone call or email.
  • Free PDF certificate as soon as completing this Course.

**Courses are included in this Hospital Receptionist & Secretary Bundle Course

  1. Course 01: Hospital Receptionist & Secretary
  2. Course 02: Dealing With Difficult People
  3. Course 03: Communication Skills Course
  4. Course 04: Level 4 Time Management Course
  5. Course 05: Level 5 Negotiation Skills Course
  6. Course 06: Level 5 Report Writing Course
  7. Course 07: Mental Health Support Worker
  8. Course 08: Workplace Stress Management
  9. Course 09: Level 2 Award in Job Search and Interview Skills
  10. Course 10: Anger Management

***Others Included of Hospital Receptionist & Secretary Bundle Course

  • Free 10 PDF Certificate
  • Access to Content - Lifetime
  • Exam Fee - Totally Free
  • Free Retake Exam

[ Note: Free PDF certificate as soon as completing the Hospital Receptionist & Secretary course]


Certificate of completion

Digital certificate - Included

Course media


Detailed course curriculum of the Hospital Receptionist & Secretary:

  • Module 01: The National Health Service
  • Module 02: Patient (Customer) Care
  • Module 03: Communication
  • Module 04: Law, Ethics and Medicine
  • Module 05: Health & Safety in a Clinical Environment
  • Module 06: Practical Reception Skills in General Practice
  • Module 07: The Hospital Service
  • Module 08: Private Medicine
  • Module 09: Forms, Fees and Finances in General Practises
  • Module 10: Using Information Technology
  • Module 11: Medical Terminology and Clinical Aspects
  • Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary
  • Module 13: Complementary Medicine


Assessment Method

After completing each module of the Hospital Receptionist & Secretary Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.


After completing the MCQ/Assignment assessment for this Hospital Receptionist & Secretary course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

Hospital Receptionist & Secretary is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.


There are no specific requirements for this Hospital Receptionist & Secretary because it does not require any advanced knowledge or skills.

Career path

After completing this Hospital Receptionist & Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities.

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.