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Handling Difficult Conversation

Classroom or On-site; Tutor support with adequate resource materials; Career enhancement

Acudemy

Summary

Price
£350 inc VAT
Finance options

Payment can be made through BACS, cheques, card or cash.

We offer interest-free installment plan.
Study method
Online + live classes
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Overview

As a person of authority, one of your main roles is to have difficult conversations. The issue with these conversations is that they tend to cause distress and discomfort. And yet, offering support or addressing an issue needs to be done. Whether it is because an employee isn’t performing to the standard required or it is an issue between co-workers; you need to address the situation. You might also find yourself having to have these conversations with potential clients or customers.

Certificates

Certificate of completion

Digital certificate - Included

Description

Course content will be:
• Understanding the importance of dealing with and having difficult conversations in the work place
• How to recognise different personality types
• Exploring the different types of difficult conversations in the workplace
• A structure to help plan and engage in difficult conversations
• Exploring difficult conversations from the other persons perspective

Course Outcomes:
• Understand how to adapt your style and approach when communicating
• Implement a structure to help deal with difficult conversations
• Understanding How to create a win win outcome in any type of difficult conversation
• An approach of how to deal with reactions and emotions in challenging conversations
• Importance of non-verbal and verbal communication when dealing with a difficult conversation

Who is this course for?

This course is ideal and recommended for anyone who wants to handle conflicts within
businesses or anyone who wants to be part of any social engagement.

Requirements

There are no prerequisites or entry requirements, as long as you want to get more experience in handling difficult conversations.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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