Fundamentals of Supervisor Skills
Activia Training
Summary
Location & dates
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
Felix Road
Bristol
Avon
BS50HE
United Kingdom
Leeds
LS11BA
United Kingdom
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
Overview
Our Fundamentals of Supervisor Skills course will push your Supervisor Training skills to a new level.
This one-day workshop provides an introduction to staff supervision by defining the role and responsibilities of a supervisor, and making the transition to the role. It then deals with key issues like communication skills, managing conflict, dealing with difficult employees and time management.
CPD
Description
Course Introduction and Overview
- Learning Objectives
Making the Transition
- How will my Role Change?
- Tips for Learning the Ropes Quickly
- Questions Supervisors Have
- How to Start Off Right
Responsibilities of a Supervisor
- Case Studies: Making a Bad Start
- Three Levels of Responsibility
- Driving Your Team
Setting SMART Goals for Yourself
- The Importance of Setting Goals
- Knowing What you Want to Accomplish
- The Three Ps of Goals
- SMART Goals
Trust and How to Build It
- The Central Importance of Trust
- 4 Ways that Trust Improves Working Relationships
- 10 Ways to Establish Trust
- Trust Exercise
Time Management
- How to Prioritise: the Prioritisation Grid
- The Four Ds: Do, Dump, Delay and Delegate
- Tips for Getting Organised
- How to Delegate Effectively
Assertive Behaviour and Best Practice
- The Three Step Approach
- Exercises in Using the Three Step Approach
- Managing Anger in Yourself and Others
- Guidelines for Assertive Statements
Questioning, Listening and Body Language
- The Communication Funnel
- Active Listening
- Open and Closed Questions
- How Asking Questions Helps You
- Body Language and Non-Verbal Messages
- The Five Levels of Listening
- Understanding the Message
Dealing with Conflict and Difficult People
- Resolving Conflicts
- Difficult Personality Types
- Meeting Climates
- Building a Positive Climate
- Dealing With the Unexpected
Your Personal Action Plan
- Statements of Intent
- Further Notes
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Who is this course for?
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.