- Certificate of completion - Free
Executive Personal Assistant: Advanced
e-Careers.Lifestyle
Summary
Overview
Resilience, organisation, and the ability to say ‘no’ are part of a job that gives access to other worlds – worlds most of us can only dream of being a part of.
Some jobs demand big egos, confidence, and the desire to be centre of attention. Being an Executive PA is not one of those roles. Being an Executive PA is one of the most challenging and hectic job roles imaginable, yet can also be one of the most rewarding, as you can gain access to places usually deemed off limits for us ‘normal’ folk.
This course will give you all the necessary skills to start a career as a personal assistant. You will learn about the industry, and what it takes to assist high level business people. This is the advanced version of our Executive PA package, and offers more depth of learning, with 2 extra courses included. This will give you a much wider range of skills when starting your role as an Executive PA.
If you are still deciding on a career path, being an Executive PA is an excellent choice, it can lead you into almost any industry in the world and gives you the chance to see how businesses operate, with a lot more insight than most other roles.
This Advanced Executive PA package builds on the Intermediate package and adds the Interpersonal Skills and Effective Planning and Scheduling courses, creating a far more skilled Executive PA at the end of tuition.
Certificates
Certificate of completion
Digital certificate - Included
Course media
Description
COURSES INCLUDED
The following courses make up this package to teach you all you need to know to become a well-rounded Executive PA.
Executive and Personal Assistants
- Getting Started
- Working with Your Manager
- Administrative Soft Skills
- Effective Time Management
- Meeting Management
- Tools of the Trade
- Being an Effective Gatekeeper
- Organisational Skills
- Confidentiality Guidelines
- Special Tasks
- Wrapping Up
Advanced Business Writing
- How to make your writing clear, complete, concise, and correct
- Improve sentence construction and paragraph development
- Deal with specific business requests
- How to create effective business cases, proposals and reports
- Thoroughly document sources that you can use in your writing
Active Listening
- The definition of active listening and its key components
- Identify ways to become a better listener in any environment
- How to use body language to reflect a positive listening attitude
- The difference between sympathy and empathy, and when each is appropriate
- How to create a listening mindset using framing, positive intent and focus
- How to be genuine in your communications
- Understanding the communication process
- Asking questions, probing for information, and using paraphrasing techniques
- Building relationship to create an authentic communication experience between the individuals included
- Identifying common listening problems and solutions
10 Soft skills you need
- Getting Started
- What are Soft Skills?
- Communication
- Teamwork
- Problem-Solving
- Time Management
- Attitude and Work Ethic
- Adaptability/Flexibility
- Self-Confidence (Owning It)
- Ability to Learn From
- Networking
- Wrapping Up
Telephone Etiquette
- Getting Started
- Aspects of Phone Etiquette
- Using Proper Phone Language
- Eliminate Phone Distractions
- Inbound Calls
- Outbound Calls
- Handling Rude or Angry Callers
- Handling Interoffice Calls
- Handling Voicemail Messages
- Methods of Training Employees
- Correcting Poor Telephone Etiquette
- Wrapping Up
Interpersonal Skills
- Understand the difference between hearing and listening.
- Know some ways to improve the verbal skills of asking questions and communicating with power.
- Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in making an impact through powerful first impressions.
Effective Planning and Scheduling
- Define and create a Work Breakdown Structure
- Identify and understand task relationships
- Estimate task durations and determine project duration
- Construct a network diagram
- Calculate the critical path of a project
- Use the Program Evaluation and Review Technique (PERT) to create estimates
- Plan for risks
- Create a communication plan
- Effectively allocate project resources
- Update and monitor the project schedule
12 Months Online Access
Course completion certificate included.
Free technical support available 7am-7pm GMT via email, telephone or online chat.
Requirements
This course is compatible with Windows, Mac, iPhone, iPad and Android devices.
Learn anytime, anywhere!
Questions and answers
Is the course duration 10-12 hours for the whole year?
Answer:Hi Maddie, Thank you for contacting us. This Advanced Executive PA package builds on the Intermediate package and adds the Interpersonal Skills and Effective Planning and Scheduling courses, creating a far more skilled Executive PA at the end of tuition. You can complete the training within 12-15 hours. You will get complete 12 months to finish the online training. Regards, Jason
This was helpful.Does the course consist of written material only
Answer:Hi Shuna, Thank you for contacting us. We would like to inform you that the training is a combination of audio and written content. After completing the course you will be honored with the course completion certificate. Regards, Jason
This was helpful.The certificate that you receive at the end, what does that show? Will I gain a qualification by doing this course?
Answer:Hi George, Thank you for contacting us. We would like to inform you that this is a knowledge-based training. It is completely online and is being provided to enhance knowledge. After completing the course you will be honored with the course completion certificate. Regards, Jason
This was helpful.
Reviews
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.