Email Etiquette Training

Email Etiquette

Email do’s and don’ts

When information needs to be given quickly, there’s no better way than by email. However, with the benefit of speed come problems that are not always predictable unless employees are informed.

In this Email Etiquette course (USA Standards), Global Edulink, a leading UK training provider, aims to give you the tools with which to be confident when writing business emails. We want you to understand: how to establish email connectivity, what to consider before typing and sending an email, how to compose concise and effective messages, types of topics or language that should not feature in an email, and what company policies exist surrounding email communication. These lessons help participants evaluate their own email communications to ensure that recipients will not misinterpret them in any way.

Global Edulink believes this email etiquette course can help employees understand the appropriate use of email whilst at work, as well as behaviours they should avoid.

Please Note: This Course is Based on USA Standards.

** Free e-certificate (No additional cost for e-certificates)

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✦COURSE CURRICULUM : Email Etiquette✦

➤(Module 01) : Introduction to Email Etiquette

• Topics of Covered
• Importance of Email
• The Fundamentals of Email
• Keep It Professional
• Professionalism
• Watch Your Language
• When To Use Email
• Business Email Basics
• Pros And Cons Email

➤(Module 02) : Key Consideration of Email

• Email Tools
• Secure Email
• Avoiding Spam Filters

➤(Module 03) : Understanding Email Composition

• Getting a Message Across
• Attitude
• Negative Reaction
• Negative Emails

➤(Module 04) : Email Writing Techniques

• Take a Letter
• Text Abbreviations
• Emoticons
• Email Courtesy
• Spelling Count
• Grammar Matters

➤(Module 05) : Efficient Emailing Writing Skills

• What Do People Want
• Organizing Emails
• Getting Organized

➤(Module 06) : Definition of Netiquette

• How to Behave In Cyberspace
• Rules Of Cyberspace
• Providing Expert Advice
• Cow Vs. Bull
• Respecting Privacy
• Additional Tips
• Netiquette Tips

➤(Module 07) : Understanding Company Email Policies

• Drafting Policy
• Policies Benefits Businesses
• Enforcing Usage Policies
• Before You Get Start
• Policy Committee
• What to Include
• Email Policy Items
• Summary

What Will I Learn?

• Learn how to avoid sending emotionally-charged emails and when to use the Reply all button
• Understand how the To, CC and BCC fields in an email should be used effectively
• Through this email etiquette course enhance the ability to use the subject line of the email in an appropriate manner
• Learn the zip and reference sections for large attachments using this email etiquette course
• Gain a sound knowledge on how to keep email messages brief and limit official exchanges
• Learn the correct way to email the different article links by summarising them in an effective manner

Method of Assessment:

At the end of this Email Etiquette course learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded a Certificate in Email Etiquette .

Benefits you will gain:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• Benefit of applying TOTUM Discount Card
• Recognised Accredited Qualification
• Excellent customer service and administrative support.

By the end of the course learners should know the following regarding email etiquette:

• When to use the Reply, all button
• How to refrain from sending emotionally-charged emails
• How the To, CC and BCC fields should be correctly used
• Effective use of the email subject line
• How to zip and reference large attachments
• How to keep messages brief and limit back-and-forth exchanges
• The correct way to email article links by summarising them

This email etiquette course would be beneficial for,

• Individuals fresh out of education
• Those new to employment
• People who are in employment and want to brush up on their business writing skills
• Those running their own business

• This email etiquette course is available to all learners, of all academic backgrounds. Having good education background would be advantage.
• Learners should be ages 16 or over to undertake the qualification.
• Good understanding of English language, numeracy and ICT are required to attend this course.

This certificate in Email Etiquette is not a job qualification and hence, will not qualify you for any specific job role in the corporate world. However, since emails are being used frequently by organisations for various purposes, this course will be of massive benefit for you in your job hunt and career progression.

• Any form of work or business as email is in widespread use in modern day life.

Currently there are no Q&As for this course. Be the first to ask a question.