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Disability confident

BPP Professional Education

Summary

Price
£42 inc VAT
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?

Overview

Would staff in your organisation know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing?

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

This learning resource provides the practical steps you need to take in order to serve disabled customers, and to work with disabled colleagues and staff.

Developed in partnership with Business Disability Forum (BDF), this course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff

Learning outcomes:

This course will give a better understanding of:

  • the advantages of being disability confident
  • why we may need to challenge our attitudes to disability
  • the requirements of the Equality Act 2010 with regards to disabled people
  • the most appropriate ways to work with disabled colleagues and how to communicate with and serve disabled customers
  • the types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities
  • the importance of promoting appropriate behaviour in relation to deliberate bullying and harassment
  • the knowledge and skills necessary to work successfully as part of a diverse team.

Course experts

  • Dr Ossie Stuart - Equality Consultant
  • Susan Scott- Parker OBE - Chief Executive, Business Disability Forum

Contributors include:

  • Cathy Wheatley - Equal Opportunities Advisor, Changing Faces
  • Bob Sang - Director, Sang-Jacobssen, Associate of the Employers’ Forum On Disability
  • Bela Gor - Head of Legal Policy & Information Services, Employers’ Forum on Disability

A CPD certificate of completion will be provided by BPP Professional Education Limited upon successful completion of the online course.

CPD Points: 1

CPD Duration (hours): 1

Access: 12 months from purchase date

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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