Office Admin and Receptionist Training - Level 4

Diploma in Office Admin and Receptionist Training - Level 4

If you are an aspiring or professional office administrator looking for ways to expand your knowledge in reception/front office operations, then this Diploma in Office Admin and Receptionist Training – Level 4 might just be the course program you were looking for. This training course, with its wonderfully crafted modules, will massively delve into the administrative best practices and receptionist roles and functions to shape you into an individual capable of handling different and stressful roles.

This course has made it possible for you to build on your administrative support and organisational skills such as communication, delegation, decision making, organizing, etc. This course also realizes the importance of good phone etiquette for professionals handling the reception or front office, which is why a separate module has been designed to look into this topic.

After you get to learn invaluable tips and tricks on enhancing business writing and meeting management, this course will get you familiarized with the various communication strategies that can be used within the workplace. Successfully completing this course will also demonstrate your knowledge and skills in handling unhappy customers, implementing good business ethics and answering customer queries and issues in an effective manner.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

When you enroll for this programme, you will receive a second CPD accredited course for free from 1Training. You have the opportunity to choose your preferred course from a recommended list, and earn more CPD Points/Hours to your portfolio.

Learning Outcomes

• Build on your administrative support and organisational skills
• Get into terms with the aspects of phone etiquettes
• Enhance your business writing, time management and meeting skills
• Learn about business succession plan and what it entails
• Familiarize with the various communication strategies
• Understand how to deal with unhappy customers
• Discover good business ethics to ensure it within the workplace

Course Curriculum

1: Need Of Administrative Procedure

2: Effective Administrative Support Skills

3: Aspects Of Phone Etiquette

4: How To Enhance Business Writing Skills

5: Effective Time Management

6: Manage Organisational Meetings

7: Taking Meeting Minutes Effectively

8: What Is Business Succession Planing

9: Understanding The Communication Strategies

10: Dealing With Unhappy Customer

11: Organisational Skills Development

12: Good Business Ethics For The Organisation

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method Of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.

Certification

The Quality Licence Scheme will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Accredited Body

The Quality Licence Scheme has long-established reputations for providing high quality vocational qualifications across a wide range of industries. The Quality Licence Scheme combines over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, The Quality Licence Scheme also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

• Individuals aspiring to get into the administrative field of work
• Individuals hoping to be a receptionist or a front office operator
• Administrators, receptionists and front office operators looking for some progress in their career

• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
• A recognised qualification at level 3 or above in any discipline

• Office Administrator – £17,477 per annum
• Administrative Assistant – £16,926 per annum
• Receptionist – £16,271 per annum