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If you are an aspiring or professional office administrator looking for ways to expand your knowledge in reception/front office operations, then this Diploma in Office Admin and Receptionist Training – Level 4 might just be the course program you were looking for. This training course, with its wonderfully crafted modules, will massively delve into the administrative best practices and receptionist roles and functions to shape you into an individual capable of handling different and stressful roles.
This course has made it possible for you to build on your administrative support and organisational skills such as communication, delegation, decision making, organizing, etc. This course also realizes the importance of good phone etiquette for professionals handling the reception or front office, which is why a separate module has been designed to look into this topic.
After you get to learn invaluable tips and tricks on enhancing business writing and meeting management, this course will get you familiarized with the various communication strategies that can be used within the workplace. Successfully completing this course will also demonstrate your knowledge and skills in handling unhappy customers, implementing good business ethics and answering customer queries and issues in an effective manner.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*1Training is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
- Build on your administrative support and organisational skills
- Get into terms with the aspects of phone etiquettes
- Enhance your business writing, time management and meeting skills
- Learn about business succession plan and what it entails
- Familiarize with the various communication strategies
- Understand how to deal with unhappy customers
- Discover good business ethics to ensure it within the workplace
1: Need Of Administrative Procedure
2: Effective Administrative Support Skills
3: Aspects Of Phone Etiquette
4: How To Enhance Business Writing Skills
5: Effective Time Management
6: Manage Organisational Meetings
7: Taking Meeting Minutes Effectively
8: What Is Business Succession Planing
9: Understanding The Communication Strategies
10: Dealing With Unhappy Customer
11: Organisational Skills Development
12: Good Business Ethics For The Organisation
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method Of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Who is this course for?
- Individuals aspiring to get into the administrative field of work
- Individuals hoping to be a receptionist or a front office operator
- Administrators, receptionists and front office operators looking for some progress in their career
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline
- Office Administrator – £17,477 per annum
- Administrative Assistant – £16,926 per annum
- Receptionist – £16,271 per annum
Questions and answers
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Hello, i did postgraduate degree and am i eligible to enroll for this course online?
Dear Roshni Thank you very much for your query. Yes of course! You can enroll online. Regards, Student Support Team.This was helpful. Thank you for your feedback.
can i complete this course on my ipad
Dear Elizabeth Thank you very much for your query. This is an online course hence you can access it on any online device. The offer ends today, so hurry up and get the discount as you will receive 24/7 access for 365 days. Regards, Student Support Team.This was helpful. Thank you for your feedback.
I have a Level 2 in Business Admin am I eligible for this course or would it need to be a level 3? Thanks in advance!
Dear Dear Josephine Thank you very much for your query. Since you have Level 2 qualification in Business Admin you are eligible to enroll. The offer ends today, so hurry up and get the discount as you will receive 24/7 access for 365 days. Regards, Student Support Team.This was helpful. Thank you for your feedback.
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