Diploma in Business Communication Skills

In today's modern world, mastering Business Communication Skills is paramount for success in various professional endeavors. The Diploma in Business interaction Skills offers a comprehensive curriculum covering fundamental communication principles, advanced techniques, and specialized areas like assertiveness, customer service, and marketing communications.

Effective communication is the cornerstone of efficient business operations, enhancing collaboration, productivity, and customer satisfaction. Individuals equipped with strong interaction skills are in high demand across industries, with job opportunities ranging from administrative roles to marketing and customer service positions. In the UK, professionals with expertise in Business interaction Skills command competitive salaries, with average annual earnings reaching £30,000 to £35,000.

Enrolling in this course provides invaluable knowledge and practical skills essential for navigating complex business environments, fostering professional growth and success. Don't miss out on this opportunity to enhance your career prospects and enroll in the Diploma in Business interaction Skills today.

Key Features:

• CPD Certified
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals in the field
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

• Training Express Brochure - download

Course Curriculum:

Communication Skills

• Module 01: Basic Communication Skills
• Module 02: Advance Communication (I)
• Module 03: Advance Communication (II)
• Module 04: Telephone Etiquette
• Module 05: Body Language and Effective Communication

Communication Skills Training

• Module One: Business Communication
• Module Two: Verbal and Non-verbal Communication
• Module Three: Written Communication
• Module Four: Electronic Communication
• Module Five: Communicating with Graphics
• Module Six: Effectively Working for Your Boss

Effective Communication Training Level-3

• Introduction
• Charisma
• Rapport
• Body language
• Discovery questions
• Clean Questions
• Influence

Assertive Communication

• Module 01: Introduction to Assertiveness Skills
• Module 02: Building Self-Confidence
• Module 03: Self-Awareness and Emotional Intelligence
• Module 04: Effective Communication Strategies
• Module 05: Assertiveness in Social Situations
• Module 06: Assertiveness in the Workplace
• Module 07: Overcoming Fear and Anxiety
• Module 08: Self-Esteem and Assertiveness

Communication & Customer Service for Receptionist

• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Mail Services and Shipping
• Module 04: Time Management
• Module 05: Record Keeping and Filing Systems
• Module 06: Organisational Skills
• Module 07: Communication Skills
• Module 08: Customer Service
• Module 09: Effective Planning and Scheduling

Marketing Communications

• Lesson 01 :Introduction to Marketing Communication
• Lesson 02 :Communication Theory (Murf Version)
• Lesson 03 :Ethics in Marketing Communications
• Lesson 04 :Understanding Consumer Mindset (Customer Decision-Making Process)
• Lesson 05 :The Marketing Communication Mix

Workplace Communication Management

• Module 01: Information and Communication for Stakeholders
• Module 02: Communication & Barriers
• Module 03: Culture and Communication in the Workplace
• Module 04: Language and Effective Communication
• Module 05: Business Communication & Interpersonal Relationships
• Module 06: Communication Improvement at Workplace

Learning Outcomes:

• Master basic and advanced communication techniques effectively.
• Develop assertiveness skills for social and workplace interactions.
• Enhance self-confidence, emotional intelligence, and self-esteem.
• Cultivate proficiency in written, verbal, and non-verbal communication.
• Implement communication strategies tailored for diverse stakeholders.
• Acquire organisational and time management skills for seamless operations.

Accreditation

All of our courses are fully accredited, including this Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in this Skills.

Certification

Once you’ve successfully completed your Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

This Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Course is ideal for:

• Individuals seeking to enhance their interaction skills for career advancement.
• Aspiring receptionists aiming to excel in customer service and organisational roles.
• Professionals in marketing, aiming to master effective interaction strategies.
• Individuals in managerial positions, aiming to improve workplace interaction and interpersonal relationships.

Learners do not require any prior qualifications to enrol on this Course. You just need to have an interest in this Course.

• Marketing Communications Specialist - £25K to 40K/year.
• Corporate Communications Manager - £30K to 55K/year.
• Receptionist/Administrative Assistant - £18K to 25K/year.
• Customer Service Representative - £18K to 25K/year.
• Business Development Executive - £22K to 40K/year.

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included