Learning Outcomes
- Become an effective office administrator, receptionist or telephone operator upon completion of this course.
- Become a competent Personal Assistant and ensure the smooth function in an office environment.
- Become competent in administrative and receptionist duties, learn administrative procedures and provide administrative support.
- Keep your team motivated, and equip them with the right tools to succeed within an office environment.
- Learn about telephone etiquette and how to handle a difficult customer.
- Apply office administration best practices to increase the growth and development of the organisation.
- Learn business writing techniques, meeting management and taking meeting minutes.
- Learn organisational skills and business ethics.
- Become qualified in office administration and PA and work within an organisation with room for progress and career enhancement.
COURSE CURRICULUM
Module 01 : Need of Administrative Procedure
Module 02 : Effective Administrative Support Skills
Module 03 : How to enhance business writing skills
Module 04 : Manage organisational meetings
Module 05 : Taking meeting minutes effectively
Module 06 : Use of technology for communication
Module 07 : What is Business Succession Planing
Module 08 : Organisational Skills Development
Module 09 : Balancing office work with lifestyles
Module 10 : Good Business Ethics for the organisation
Module 11 : Roles and Responsibilities of Executive and Personal Assistants
Module 12 : Media & public relations for effective communication
Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain an academic certification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 04 installments when you are submitting your assessments.
Certification
Those who successfully complete the course will be issued the Diploma in Administration and Personal Assistant Training at QLS Level 4 by the Quality Licence Scheme.
Course Code: QLS-04944
Awarding Body
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
