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Assertiveness

Activia Training

Summary

Price
£238.80 inc VAT
Or £79.60/mo. for 3 months...
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?

Location & dates

Location

Address
The McLaren Building
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
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Address
Easton Business Centre
Felix Road
Bristol
Avon
BS50HE
United Kingdom
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Address
100-114 Wellington Street
Leeds
LS11BA
United Kingdom
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Address
Rutland House
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
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Overview

Our Assertiveness course will push your Assertiveness skills to a new level.

This one-day training course has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.

CPD

6 CPD hours / points
Accredited by The CPD Certification Service

Description

This course contains the following modules:

Introduction and Course Overview

Good and Bad Behaviour Types
- The Benefits of Assertiveness
- Passive behaviour
- Assertive Behaviour
- How to Change Your Life
- Aggressive Behaviour
- Passive-Aggressive Behaviour

Recognising and Dealing with Bad Behaviour
- Recognising and Dealing with Passive Behaviour
- Recognising and Dealing with Aggressive Behaviour
- The LEEP Model for Handling Aggression
- Recognising and Dealing with Passive-Aggressive Behaviour

Assertiveness and You - An Honest Look at Yourself
- Self Reflection
- How Others Perceive You
- Faulty Assumptions
- How Being Assertive Will Help You

Your Inner Voice: Being More Confident
- Your Inner Voice: What Does it Say?
- Reprogramming Your Inner Voice
- The Power of Positive Thought
- Success Generates Success

Assertive Body Language
- Body Language as Part of Communication
- Making Sense of Body Language
- Demonstrating Assertive Body Language
- The Nature of Assertive Body Language

Three Steps to Being Assertive
- Finding the Right Words
- Guidelines for Assertive Language
- The Three Step Approach to Being Assertive

Proven Assertiveness Techniques
- Reflecting/Playback
- Fogging
- Broken Record
- What Would You Do in My Shoes?
- Positive and Negative Enquiry
- Asking for More Time
- Explaining the Consequences
- Self-Disclosure
- The Power of Silence
- What If
- What do You Think?

Putting Assertiveness into Action
- Assertive Negotiating
- Win-Win Outcomes
- Saying No Nicely
- Making Requests Assertively
- Putting Assertiveness Into Action

Your Personal Action Plan

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Who is this course for?

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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