Customer Service Training
Level 2 Diploma | Accredited by CPD & IAP | FREE Digital Certificate | Premium Quality Video Lessons | No Hidden Fees
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Summary
- Exam(s) / assessment(s) is included in price
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Overview
Online Diploma in Customer Service Level 2
Customer Service is very important, and it plays a role in many industries, such as financial, retail or travel. So having a qualification in customer service will enhance your CV and help you to succeed. This course introduces the fundamentals of excellent customer service and how it can be provided in a range of sectors and situations.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
What skills will I gain?
- The fundamentals and principles of customer service
- Communication skills – both in person and on the telephone
- The power of telephone manner and customer service for call centres
- How to manage a customer service team, team work and team building
- Handling complaints and working with unhappy customers
- Internal customer service
- How to gain back lost customers
- Setting customer service goals and objectives
- Various customer service techniques
CPD
Course media
Description
COURSE CURRICULUM
➽ (Module 01) Customer Service Principles
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
➽ (Module 02) Customer Service Essentials
- Customer Service Essentials
➽ (Module 03) Setting Customer Service Goals & Objectives
- Setting Customer Service Goals & Objectives
➽ (Module 04) Communication Skills for Customer Service
- Communication Skills for Customer Service
➽ (Module 05) Customer Service Techniques
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
➽ (Module 06) How to Manage Customer Service Team
- Managing Customer Service Quality
- Improving Service Delivery
- What is Good Customer Service
➽ (Module 07) Improving Your Customer Service Leadership
- Improving Your Customer Service Leadership
➽ (Module 08) Leading Customer Service Team
- Leading Customer Service Team
➽ (Module 09) Team Working and Team Building
- Team Working and Team Building
➽ (Module 10) Handling Customer Complains
- Handling Customer Complains
➽ (Module 11) How to Work with Unhappy Customers
- Dealing with Angry Customers
- Learning from Angry Customers
➽ (Module 12) How to Gain Back Lost Customers
- How to Gain Back Lost Customers
➽ (Module 13) Telephone Techniques
- Telephone Techniques
➽ (Module 14) Telephone Etiquette
- Telephone Etiquette
➽ (Module 15) Telephone Customer Service
- Telephone Customer Service
➽ (Module 16) Power of Telephone Courtesy
- Power of Telephone Courtesy
➽ (Module 17) Internal Customer Service
- Internal Customer Service
➽ (Module 18) Customer Service at Call Centres
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
Method of Assessment
- At the end of the Customer Service course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
- You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you will be received a free E-Certificate and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Diploma in Customer Service – Level 2″.
Who is this course for?
- Job hunters & School leavers
- Young learner or adult
- New or temporary staff
- Those hoping to gain employment in a customer service environment
Requirements
This course requires no formal prerequisites and this certification is open to everyone
Career path
Customer service skills are important so this course will enhance your CV and can help you advance in many areas, including:
- Reception (Hotel, Medical, Veterinary, etc.)
- Call Centre
- Finance
- Retail
- Travel
- Local Authority
- Government
Questions and answers
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
