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Customer Relationship Management - CPD Certified

CPD Approved Training II Instant Access II Flexible Study II Free e-certificate included


Janets

Summary

Price
Save 94%
£10 inc VAT (was £199)
Offer ends 29 May 2020
Study method
Online, self-paced
Duration
2 Hours
Access to content
1 Year
Qualification
No formal qualification
CPD
5 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies for customer retention to considering tools, marketing plan for attracting customers, you will gain relevant knowledge and competencies that can be implemented to the ever-changing field of customer services.

This comprehensive course will put you ahead of the competitions by demonstrating practical ways to create and develop effective service processes for maximizing customer satisfaction and establish excellent customer relationships.

In just 2 hours 25 Minutes you will:

  • Gain a good comprehension of the CRM, its benefits and different types
  • Build trust with your customers/clients
  • Know the strategies regarding CRM
  • Help businesses successfully implement CRM strategies
  • Win the hearts of your customers and build long-term, stable bond with them

CPD

5 CPD hours / points
Accredited by CPD Accreditation Group

Course media

Description

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

************************** Course Modules **************************

Customer Relationship Management

  • Customer Relationship Management
  • What CRM Is and Who It Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • The Development Team
  • Evaluating and Reviewing Your Program

Certification

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Who is this course for?

Customer Relationship Management Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Requirements

There is no specific requirements for our Customer Relationship Management. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.

Career path

This qualification is ideal for:

  • Managers
  • Customer Service Assistants
  • Retail Managers
  • Sales Assistants
  • Businesspeople
  • Customer Service Representatives

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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