Customer Relationship Management - CPD Certified

Short e-learning training, save time, raise efficiency II Free E-Certificate



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£10 inc VAT (was £199)
Offer ends 17 June 2019
Study method
Online, self-paced
2 Hours
Access to content
1 Year
5 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This course will guide you to develop customer relationships through an extensive understanding of all the concepts and best practices of CRM that ultimately grow your business and improve your career. From understanding the benefits of having strong customer relations, generating strategies for customer retention to considering tools, marketing plan for attracting customers, you will gain relevant knowledge and competencies that can be implemented to the ever-changing field of customer services.

This comprehensive course will put you ahead of the competitions by demonstrating practical ways to create and develop effective service processes for maximizing customer satisfaction and establish excellent customer relationships.

In just 2 hours 25 Minutes you will:

  • Gain a good comprehension of the CRM, its benefits and different types
  • Build trust with your customers/clients
  • Know the strategies regarding CRM
  • Help businesses successfully implement CRM strategies
  • Win the hearts of your customers and build long-term, stable bond with them

Course media


Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

************************** Course Modules **************************

Customer Relationship Management

  • Customer Relationship Management
  • What CRM Is and Who It Serves
  • Checklist for Success
  • Requirement Driven Product Selection
  • Considerations in Tool Selection
  • Strategies for Customer Retention
  • Building the Future
  • Homegrown vs. Application Service Provider
  • The Development Team
  • Evaluating and Reviewing Your Program

Who is this course for?

Customer Relationship Management Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.


There is no specific requirements for our Customer Relationship Management. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. The course requires a moderate Internet connection so it is possible to start learning with any type of Internet from anywhere at anytime without any limitations.

Career path

This qualification is ideal for:

  • Managers
  • Customer Service Assistants
  • Retail Managers
  • Sales Assistants
  • Businesspeople
  • Customer Service Representatives

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