Customer Advocacy
Ed-Next
Summary
- Exam(s) / assessment(s) is included in price
Overview
Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
Course media
Description
By the end of this course the learner will be able to:
- Define customer advocacy
- Define customer influences
- Recognize the benefits of an advocacy program
- Identify how to create an advocacy program
- List five phases of an advocacy program.
Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
Who is this course for?
Anybody interested in developing a good customer base.
Requirements
No prior qualification required
Career path
Career Path Application of principles learnt in this course
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.