Customer Service : KYC & CDD for CRM & Sales Compliance
QLS Level 5 Endorsed Advanced Diploma | CPD UK Certified | 230 CPD Points | 8-in-1 Bundle | FREE Exam & Expert Support
One Education
Summary
- Certificate of completion (PDF) - £9
- Certificate of completion (Hardcopy) - £15
- Certificate of completion (QLS Hardcopy) - £109
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
** CRM : KYC & CDD for Customer Service & Sales Compliance **
Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance
Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option—it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance.
Why This Course Matters:
In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance.
What You'll Learn:
- Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty.
- KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance.
- Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation.
- Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust.
- Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience.
- Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations.
Who Should Enrol :
- Customer service professionals aiming to build stronger client relationships.
- Sales and marketing teams seeking to leverage CRM for increased conversions.
- Compliance officers and professionals responsible for KYC and CDD implementation.
- Anyone interested in mastering CRM with a compliance perspective.
Course Format:
This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD.
Why Choose Us:
Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation.
Elevate your customer service and sales game while staying compliant—enrol today in "CRM: KYC & CDD for Customer Service & Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence.
The Bundle includes the following
- Course 1: Phone-Based Customer Service
- Course 2: Sales: Psychology of Customers
- Course 3: Customer Analytics Training
- Course 4: Innovative Customer Service Techniques
- Course 5: Diploma in Customer Relationship Management (CRM)
- Course 6: Certificate in Know Your Customer (KYC) & Customer Due Diligence (CDD)
- Course 7: GDPR Certificate
- Course 8: Customer Service - Representative
Accreditation and Endorsement
The Customer Service: Know Your Customer & AML Techniques to Ensure Compliance & Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and CPD Certification Service (CPD UK) Accredited. This ensures the deep research and quality resource allocation behind the development phase of the course.
Key Benefits
- Learning materials of the Customer Service: AML Techniques to Ensure Compliance & Effective Customer Screening course contain engaging voice-over and visual elements for your comfort.
- Get 24/7 access to all Customer Service content for a full year.
- Each of our students gets full tutor support on weekdays (Monday to Friday)
Achievement
CPD
Course media
Description
CRM : KYC & CDD for Sales Compliance & Customer Service
Curricuum Breakdown
Phone-Based Customer Service
- Module 1: Introduction to Customer Service
- Module 2: What’s Different about Good Customer Service?
- Module 3: Customer Relationship Management
- Module 4: Customer Service Communication Strategies
- Module 5: Aspects of Phone Etiquette
- Module 6: Building Rapport Over the Phone
- Module 7: Inbound and Outbound Calls
- Module 8: Active Listening and Managing Tough Callers
- Module 9: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Sales: Psychology of Customers
- Introduction
- Section 2 The Marketing Function
- Section 3 The 'S' of A.S.K. - SERVING
- Section 4 The K of A.S.K
- Conclusion
Customer Analytics Training
- Section 01: Basics Of Customer Analytics And Customer Life Cycle
- Section 02: Customer Onboarding
- Section 03: Customer Activation
- Section 04: Cross Selling
- Section 05: Campaign Life Cycle
- Section 06: Conclusion
Innovative Customer Service Techniques
- Section 01: Introduction
- Section 02: History of Evolution
- Section 03: Customer Service
- Section 04: Customer Follow Up
- Section 05: Exceeding customer service
- Section 06: How to help?
- Section 07: Innovative customer service
Diploma in Customer Relationship Management (CRM)
- Module 01: Introduction to Customer Relationship Management (CRM)
- Module 02: CRM Fundamentals
- Module 03: CRM Strategies
- Module 04: Data Analysis in CRM
- Module 05: CRM Databases
- Module 06: Deepening Customer Relationship
- Module 07: Handling Customer Complaints
- Module 08: Future of CRM
Certificate in Know Your Customer & Customer Due Diligence
- Module 01: Introduction to KYC
- Module 02: Customer Due Diligence
- Module 03: AML (Anti-Money Laundering)
- Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom
- Module 05: Regulations to be Complied by Industries
- Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance
GDPR Certificate
- GDPR Basics
- GDPR Explained
- Lawful Basis for Preparation
- Rights and Breaches
- Responsibilities and Obligations
Customer Service - Representative
- WHY Customer Service Is CRITICAL To Your Business!
- Good Isn’t Good Enough!
- We Are ALL in the “Helping Field”
- Providing “Concierge” Level Of Service
- The 5 Tenets Of TQM
- How To Boost Customer Satisfaction
- How To Avoid The 10 Deadly Sins Of Customer Service!
- More Money $$$ – Through Customer Retention
- How Much Is A Customer Worth? $$$
- Do You Understand Your Customer?
- Dealing With Difficult Customers
- “LEAP” Into Customer Service!
- Exceptional Phone Service
- WHY Customers Buy From YOU! $$$
- BONUS LECTURE!!! FINAL TIPS!!!
Who is this course for?
CRM : KYC & CDD for Sales Compliance & Customer Service
Particularly this Customer Service course is effective for-
- Compliance Analysts
- Compliance Managers
- Analysts / Know Your Client Analysts
- AML/TF(Anti Money Laundering and Terrorist Financing) Analysts
- AML/TF Managers
- Onboarding Analysts
- Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees).
NB: This is not a regulated course. To get qualified, you need to enrol:
- Level 2 Certificate in Principles of Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service (RQF)
- Certificate in Know Your Customer & Customer Due Diligence
Requirements
CRM : KYC & CDD for Sales Compliance & Customer Service
There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course.
Career path
CRM : KYC & CDD for Sales Compliance & Customer Service
After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as;
- KYC Analyst
- Fraud Monitoring Associate
- Investigations Specialist
- AML Prevention Representative
These professionals typically make between £35k to £75k annually in the United Kingdom.
Questions and answers
The study time for this course is listed as 427 hours, which seems a long time for just a KYC course. Please can you clarify if this is correct?
Answer:Dear Matt, Thank you for your question. The given duration is correct for this course. The course content is not that long but the estimated time for the assignment took most of the total given time.
This was helpful.When is the course starting?
Answer:Dear Adey, Thank you for your question. You can start the course anytime once you purchase the course. Thanks.
This was helpful.
Certificates
Certificate of completion (PDF)
Digital certificate - £9
After successfully completing this KYC Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education.
Certification is available in both PDF & hardcopy format, which can be received by paying —
- PDF Certificate: £9
Certificate of completion (Hardcopy)
Hard copy certificate - £15
- Hardcopy Certificate (within the UK): £15
- Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
Certificate of completion (QLS Hardcopy)
Hard copy certificate - £109
Method of Assessment
- MCQ Based
- Exam Passing Score: 60%
- Unlimited Retakes
- Instant Assessment and Feedback
Endorsed Certificate of Achievement from the Quality Licence Scheme
After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying —
- Within the UK: £109
- International: £109 + £10 (postal charge) = £119
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