CRM - Customer Relationship Management
CPD Certified Course | FREE PDF Certificate | Tutor Support | Lifetime Access | Free Exam & Assessment
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Summary
- CPD Accredited PDF Certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
The Customer Relationship Management (CRM) sector is witnessing an upsurge, offering many career opportunities worldwide. From managing customer data to resolving complaints, CRM professionals play an indispensable role in shaping an organisation's image and building customer loyalty.
With the average salary range for CRM specialists in the UK lying between £40,000 to £90,000 and rising demand for such roles, this is a profession not just of the present but the future.
Learning Outcomes:
- Understand the core principles of CRM.
- Identify effective CRM strategies for businesses.
- Analyse customer data for insightful decision-making.
- Familiarise yourself with CRM database structures and uses.
- Deepen and enhance customer relationships.
- Efficiently address and manage customer complaints.
- Predict future trends and directions of CRM.
Kye Highlights of the Customer Relationship Management (CRM)course:
- Lifetime access to CRM course materials
- Full tutor support is available from Monday to Friday with the CRM course
- Learn CRM skills at your own pace from the comfort of your home
- Gain a complete understanding of CRM course
- Accessible, informative CRM learning modules designed by experts
- Get 24/7 help or advice from our email and live chat teams with the CRM
- Study CRM in your own time through your computer, tablet or mobile device
- A 100% learning satisfaction guarantee with your CRM course
Certificates
CPD Accredited PDF Certificate
Digital certificate - Included
CPD Accredited PDF Certificate
CPD
Course media
Description
★★ Customer Relationship Management ★★
Curriculum Breakdown of the Customer Relationship Management Course
- Module 01: Introduction to Customer Relationship Management (CRM)
- Module 02: CRM Fundamentals
- Module 03: CRM Strategies
- Module 04: Data Analysis in CRM
- Module 05: CRM Databases
- Module 06: Deepening Customer Relationship
- Module 07: Handling Customer Complaints
- Module 08: Future of CRM
Who is this course for?
The Customer Relationship Management (CRM) course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Relationship Management (CRM).
Requirements
To enrol in this Customer Relationship Management course, all you need is a basic understanding of the English Language and an internet connection.
Career path
The Customer Relationship Management course will enhance your knowledge and improve your confidence.
- CRM Specialist: £30,000 to £50,000 per year
- Customer Success Manager: £35,000 to £60,000 per year
- CRM Administrator: £25,000 to £40,000 per year
- Sales Operations Analyst (CRM-focused): £28,000 to £45,000 per year
- CRM Consultant: £40,000 to £65,000 per year
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
