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CQI/IRCA Introduction to Stakeholder Communications - eCourse

Fully online course, CQI approved

TPT Consultancy & Training Ltd


£420 inc VAT
Or £70.00/mo. for 6 months...
Study method
Course format What's this?
Reading material - PDF/e-book, slides
1 day · Self-paced
Access to content
1 year
Introduction to Stakeholder Communications
Professional certification What's this?
Additional info
  • Tutor is available to students

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This course will provide learners with the development of key skills in communicating, influencing and negotiating across a broad range of organisational contexts. Learners will leave the course with the capability to evaluate and improve both their own communications and those of others within their organisation.


Introduction to Stakeholder Communications


This one-day course covers the following indicative content:

  • Introduction to effective communications
  • Verbal communications
    • Creating a clear and concise message
    • Voice and body language
    • Presentation skills
    • Effective questioning
  • Written communications
  • Behaviour in communication
    • Personal styles
    • Personality types
    • Communication styles
  • Listening skills
  • Giving and receiving feedback
    • Feedback framework
    • Dealing with conflict
  • Negotiation
    • Negotiation process
    • Skills in conducting a negotiation
  • Personal planning
    • Customer and stakeholder communications in your organisation
    • Evaluation of communications
    • Action planning

Who is this course for?

This course targets learners who will be actively involved as team members in communication with stakeholders within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Stakeholder Communication. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.


As this is a foundation course, there are no formal prerequisites.

Questions and answers


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.