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Secretary and PA Diploma
ACCREDITED BY CPD & iAP | Free Digital Certificate Included | Unlimited Access 365 Days | Quality e-Learning Materials
1 Training
Summary
Overview
Secretary & PA Diploma
Would you like a well-paid job with room for progression?Course Description:
Those working in a secretarial or PA role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of secretarial and PA work (U.S.A Standards). Understand the roles in more depth, and learn all of the skills needed. You will be trained in word processing, spreadsheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP.
What skills will I gain?
- Microsoft Word, Excel, Powerpoint, Access, and Outlook
- Diary management, data management, record keeping and filing
- Time management
- Business, report and e-mail writing
- Handling confidential documents and delivering mail
- Taking notes, dictating, and proofreading
- Event planning, arranging interviews and meetings, bookings, and travel
- Motivating employees
- Creating an effective CV and cover letter
- Customer service and telephone handling
CPD
Course media
Description
Course Duration:
You will have 365 days access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
COURSE CURRCICULUM
Module 01 : Job Functions and Description of a Secretary/ and PA
- Job functions and Description of a Secretary/ PA
Module 02 : Diary Management
- Diary Management
- Diary and Time Management with Outlook
Module 03 : Business Reports and Letter Writing
- Business Writing Skills
- Introduction to Business Report Writing
- Exploring Reports
- How to Prepare for Writing
- Exercise Files: Business Report Writing
Module 04 : E-Mails Writing Tips
- Introduction to Effective Email Writing
- Writing Email Messages
- Email Manners
Module 05 : Handling Confidential Documents
- Handling Confidential Documents
Module 06 : Successful Meeting Minutes
- Taking Minutes
Module 07 : Note Taking
- Note Taking
- Exercise Files: Note Taking
Module 08 : Data Management, Record Keeping and Filing
- Data Management & Record Keeping
Module 09 : Appointment Booking and Arranging Interviews
- Appointment Booking and Arrange an Interview
Module 10 : Delivering Postal Mail
- Delivering Postal Mail
Module 11 : Dictating
- Dictating
Module 12 : Customer Service and Telephone Handling Skills
- Customer Service Basics Over the Phone
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
- Developing Inbound & Outbound Telephone Skills
- Hot Telephone Tips
Module 13 : Organising a Meeting
- Organising a Meeting
- Exercise Files: Organising Meeting
Module 14 : Bookkeeping
- Introduction to Accounting
- Financial & Managerial Accounting
- Taxes
Module 15 : Invoicing/Petty Cash
- Invoicing and Petty cash
Module 16 : Document Proofreading
- Document Proofreading
Module 17 : QuickBooks for Payroll Management
- Introduction to QuickBooks
- Setting up the Employee Payroll
- Running the Payroll
- Exercis e Files: QuickBooks for Payroll Management
Module 18 : Tips for Speed Reading
- Tips for Speed Reading
Module 19 : Creating an Effective CV and Cover Letter
- Business Resumes & Job Applications
- How to Gather Information for Your CV
- Write your CV
- CV Writing Tips and Layouts
- Different CV Formats
- Saving a CV to Different Formats and Online CV Banks
- Finishing Your CV
- Exercise Files: Creating an Effective CV
Module 20 : Time Management
- Introduction to Time Management
- Fundamentals of Productivity
- How to Use Your Calendar Effectively
- Setting up Priorities and Schedule
- Timer Budgeting
- Exercise Files: Time Management
Module 21 : Motivating Employees
- Motivating Employees
Module 22 : Typing Speed Development
- Effective Typing
Module 23 : Microsoft Word
- Introduction to Microsoft Word
- First Step to MS Word
- Text Editing & Formatting
- Formatting Paragraph and Pages
- Creating Styles, Themes, Number and Bullets
- Columns & Tables
- Macros and Proofing
- Sharing and Reviewing Documents
- Modify Word Document
- Exercise Files: Microsoft Word 2016
Module 24 : Microsoft Excel
- Getting Started with Microsoft Excel
- Data Entering
- Creating Formulas and Functions
- Formatting
- Worksheet Views, Multiple Worksheets and Workbooks
- IF, VLOOKUP, and Power Functions, Security & Sharing
- Data Management, Data Analysis Tools
- PivotTables & Macros
- Exercise Files: Microsoft Excel 2016
Module 25 : Microsoft PowerPoint
- Getting Started with Microsoft PowerPoint
- Working with Presentations & Slides
- Adding Pictures & Contents to Slides
- Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
- Preparing & Delivering the Presentation
- Reusing and Sharing Presentations
- Exercise Files: Microsoft PowerPoint 2016
Module 26 : Microsoft Outlook
- Getting Started with Outlook
- Adding and Connecting Accounts, Reading & Organizing Mails
- Creating and Sending Mail, Creating and Working with People
- Working with Delegates & Calendars
- Creating Tasks and Notes, Working with Outlook Data
Method of Assessment
- At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
- Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
Certification
Upon the successful completion of the course, you will be awarded the “Diploma in Secretary & PA” free e-certificate, and only need to pay £19 for your printed certificate.
Who is this course for?
- Job hunters & School leavers
- College or University student & graduates
- Anyone hoping to begin working in an Administration, finance, PA or secretarial role
Requirements
- You must be 16 or over
- You should have a basic understanding of English and basic IT knowledge
- You will need a computer or tablet with internet connection (or access to one)
Career path
- Personal Assistant
- Receptionist (Veterinary, Medical etc.)
- Office Administrator
- Office Managers
- Office Clerk
- Payroll Assistant
- Administrative Assistant
- Secretary (Legal, Medical etc.)
- Executive Assistant
- Technical Writer
- Report Writer
Questions and answers
Hi. If I didn't pass exam or I got low score. Will I be eligible for certification?
Answer:Dear Yulia Thank you very much for your query. There is very less chnce for you to get failed as all the study material are well structured and you will recieve tutor support. However you can retake the exam for a small subscription. Hurry up to grab the discount as it ends soon. Regards, Student Support Team.
This was helpful.What age do you have to be to start this course? I’m looking for my 16 year old. Thanks
Answer:Dear Sam, Thank you for your query. Yes he can do this course at the age of 16. Regards, Student support team
This was helpful.I see this is compatible with macs but just checking as Excel & Word are slightly different to a windows machine. Can this course still be done?
Answer:Dear Sarah, Thank you very much for your query. You should have installed Office 365 software to your MacBook for the practices and you are good to proceed. Regards, Student Support Team.
This was helpful.
Reviews
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
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