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Conflict Resolution Diploma

Elearn College


£29 inc VAT
Study method
6 months · Self-paced
No formal qualification
  • Certificate of completion - Free

61 students purchased this course

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A conflict is some form of discord, disagreement or argument that is usually serious and most times, protracted in nature. Every person is unique having his own ideas and opinions. Therefore, when two or more people get involved in an activity, disagreements between them would naturally arise. As long as people have the ability to respect the ideas and opinions of others and have no difficulty in following ideas that are contradictory to the ones they hold, things will move along smoothly. A disagreement turns into a conflict when people not only hold on fast to their own beliefs and opinions but also refuse to agree to disagree in a gracious manner.

Workplaces are usually a divergent environment where people with very different natures meet and work together. Disagreements between colleagues are seen everywhere, like, in offices, retail outlets, factories and even in non-profit organizations. If the workplace provides a setting for at least two people, there are bound to be differences in opinion. These disagreements are admissible until they lead to a conflict. Conflicts have the tendency to make the atmosphere difficult for all the parties involved in it. This in turn can lead to a decrease in their level of performance and waste of valuable resources such as time. If left unresolved, conflicts can prove disastrous to the business.

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Nevertheless, not all aspects of a conflict can be considered harmful. When handled in the right way, conflicts can pave the way for positive changes and new opportunities in business. The successful resolution of a conflict is not, however, easy unless you are a person possessing exceptional management skills.


Unit 1 – An Overview of Conflict Resolution at Work

Unit 2 – Understanding what People Bring to Conflict

Unit 3 – Determining How Groups Contribute to Conflict

Unit 4 – Practicing Self Awareness – Understanding How Managers Foster Conflict

Unit 5 – Knowing When to Address Conflict

Unit 6 – Developing a Plan and Preparing for a Meeting

Unit 7 – Starting a Mediation Meeting and Creating a Working Agenda

Unit 8 – Negotiating Possible Solutions to a Conflict

Unit 9 – Offering Proposals and Crafting Agreements

Unit 10 – Adapting a Conflict Meeting for the Entire Team

Who is this course for?

The Conflict Resolution Diploma provides information on the common causes that lead to conflict at workplaces and discusses how they can be resolved with effective mediation and philosophy. Armed with a Diploma in Conflict Resolution, managers are offered a great opportunity to successfully cope with the conflict that arises between peers or that involving subordinates or superiors. The Conflict Resolution Diploma is also of benefit to those employees who have difficulty negotiating with other parties and feel they should be better equipped to face conflicts that may arise in the future.


There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Career path

Along with working as a mediator or arbitrator, individuals in the field of conflict management may be employed in human resources, Counseling and in the court system. Corporations, community organizations, schools and other government agencies all use some form of alternative dispute resolution (ADR).

Questions and answers

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Certificate of completion

Digital certificate - Included


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.