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A conflict is some form of discord, disagreement or argument that is usually serious and most times, protracted in nature. Every person is unique having his own ideas and opinions. Therefore, when two or more people get involved in an activity, disagreements between them would naturally arise. As long as people have the ability to respect the ideas and opinions of others and have no difficulty in following ideas that are contradictory to the ones they hold, things will move along smoothly. A disagreement turns into a conflict when people not only hold on fast to their own beliefs and opinions but also refuse to agree to disagree in a gracious manner.
Workplaces are usually a divergent environment where people with very different natures meet and work together. Disagreements between colleagues are seen everywhere, like, in offices, retail outlets, factories and even in non-profit organizations. If the workplace provides a setting for at least two people, there are bound to be differences in opinion. These disagreements are admissible until they lead to a conflict. Conflicts have the tendency to make the atmosphere difficult for all the parties involved in it. This in turn can lead to a decrease in their level of performance and waste of valuable resources such as time. If left unresolved, conflicts can prove disastrous to the business.
Nevertheless, not all aspects of a conflict can be considered harmful. When handled in the right way, conflicts can pave the way for positive changes and new opportunities in business. The successful resolution of a conflict is not, however, easy unless you are a person possessing exceptional management skills.
Unit 1 – An Overview of Conflict Resolution at Work
Unit 2 – Understanding what People Bring to Conflict
Unit 3 – Determining How Groups Contribute to Conflict
Unit 4 – Practicing Self Awareness – Understanding How Managers Foster Conflict
Unit 5 – Knowing When to Address Conflict
Unit 6 – Developing a Plan and Preparing for a Meeting
Unit 7 – Starting a Mediation Meeting and Creating a Working Agenda
Unit 8 – Negotiating Possible Solutions to a Conflict
Unit 9 – Offering Proposals and Crafting Agreements
Unit 10 – Adapting a Conflict Meeting for the Entire Team
Who is this course for?
The Conflict Resolution Diploma provides information on the common causes that lead to conflict at workplaces and discusses how they can be resolved with effective mediation and philosophy. Armed with a Diploma in Conflict Resolution, managers are offered a great opportunity to successfully cope with the conflict that arises between peers or that involving subordinates or superiors. The Conflict Resolution Diploma is also of benefit to those employees who have difficulty negotiating with other parties and feel they should be better equipped to face conflicts that may arise in the future.
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Along with working as a mediator or arbitrator, individuals in the field of conflict management may be employed in human resources, Counseling and in the court system. Corporations, community organizations, schools and other government agencies all use some form of alternative dispute resolution (ADR).
Questions and answers
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Certificate of completion
Digital certificate - Included