Skip to content

Concierge Work Environment and Etiquettes

Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support

Study Booth


£15 inc VAT
Study method
2 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - £4.99
  • Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

Add to basket or enquire


Have you ever dreamed of working in a luxurious hotel? Imagine being the first point of contact for guests, helping them with everything from booking a restaurant reservation to arranging a taxi. If this sounds like something you would enjoy, then a career as a concierge could be the perfect fit for you.

Concierges are the unsung heroes of the hospitality industry. They are responsible for making sure that guests have a memorable experience from the moment they arrive to the moment they leave.

Learning Outcomes:

  • Develop a comprehensive understanding of the concierge service industry and its principles.
  • Acquire the necessary skills to excel as a concierge, including communication, problem-solving, and organisation.
  • Learn various types of concierge services and their unique demands.
  • Understand the importance of delivering exceptional customer service and exceeding client expectations.
  • Gain emergency preparedness and crisis management skills to handle unexpected situations.


Digital certificate

Digital certificate - £4.99

Hard copy certificate

Hard copy certificate - £9.99

Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


The Concierge course delves into modules designed to shape you into a skilled and sought-after concierge. Begin by understanding the essence of the concierge service and its role in anticipating and fulfilling client needs. Explore the diverse types of concierge services, from hotel concierges to lifestyle and corporate concierges. Acquire the necessary skills for success, including exceptional communication, problem-solving, and organisational abilities.

Discover the principles of a successful concierge service business, focusing on building a reputation for excellence and nurturing client relationships. Learn the art of delivering exceptional customer service and creating unforgettable moments. Understand the work environment and etiquette required to navigate any setting with professionalism. Develop emergency measures and crisis management skills to handle unexpected situations with composure and efficiency.


Upon completing the course, you can obtain a certificate titled Hospitality - Concierge. Certificate options include a PDF Certificate at £4.99, a hardcopy for UK- delivery at £9.99, or a hardcopy for international delivery at £14.99.

Who is this course for?

  • Individuals aspiring to work in the hospitality industry as a concierge.
  • Current concierges looking to enhance their skills and knowledge.
  • Hotel and hospitality professionals seeking to add value to their service offerings.

Career path

  • Hotel Concierge: £20,000 - £35,000 per year.
  • Corporate Concierge: £25,000 - £40,000 per year.
  • Lifestyle Concierge: £20,000 - £35,000 per year.
  • Luxury Property Concierge: £25,000 - £45,000 per year.
  • Concierge Manager: £30,000 - £50,000 per year.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.