Complaint Training & Conflict Resolution - Accompanied by Audio
Accompanied by Audio
Interactive healthcare Training
Summary
- Certificate of completion - Free
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Overview
Please be aware that this course is included in Online 1-9.
Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health & Social Care Professionals.
This session will give you an understanding of these important issues.
Certificates
Certificate of completion
Digital certificate - Included
CPD
Description
Content will cover the following key areas:
Complaint Training:
• What is a complaint?
• Types of complaint
• How to deal with complaints correctly
• Complaint responses
• Abuse
• Legislation
• Statistics: official complaints and unofficial complaints
• Complaint Training – Summary
Conflict Resolution:
• Conflict Resolution - Training Objectives
• Legal Definitions of Conflict
• Common Law
• Legal References
• Managing Patient behaviour - The Betaris Box
• Reasons for Communication Failure
• What is a conflict and when does it occur?
• Warning signs to consider before conflict
• How to respond to conflict?
• Physical restraint, a last resort
• Conflict Resolution – Summary
This course has been verified by Skills for Healh against the UK Core Skills Training Framework subject "NHS conflict resolution (England)".
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.