Client Care what you are required to do to ensure SRA regulatory compliance
Data Law Limited
Summary
- Tutor is available to students
Overview
Learning Outcomes
- On completion of this course you will: • Feel confident when taking instructions and accepting clients • Know how to manage clients' expectations successfully • Understand the importance of providing adequate costs information • Fee arrangements • Be able to recognise potential conflicts of interests and be able to handle such matters effectively • Know how to avoid complaints and how to handle them successfully should they occur
What is the target audience?
- Practitioners
Description
Managing and developing loyal and strong client relationships are at the heart of building a successful law firm. However, successfully managing client relationships is not only an essential business imperative but also needs to be a priority regulatory compliance issue if law firms are to achieve the over-arching ethical Principles embodied in Outcomes Focussed Regulation (OFR) as well as the Outcomes in the SRA Code of Conduct. Specially designed to guide the practitioner through the regulatory maze in relation to the compliance requirements put in place to ensure client care, this course is essential viewing for all staff.
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Legal information
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