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Client Care what you are required to do to ensure SRA regulatory compliance

Data Law Limited

Summary

Price
£96 inc VAT
Or £32.00/mo. for 3 months...
Study method
Online
Duration
1 hour · Self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Overview

Learning Outcomes

  • On completion of this course you will: • Feel confident when taking instructions and accepting clients • Know how to manage clients' expectations successfully • Understand the importance of providing adequate costs information • Fee arrangements • Be able to recognise potential conflicts of interests and be able to handle such matters effectively • Know how to avoid complaints and how to handle them successfully should they occur

What is the target audience?

  • Practitioners

Description

Managing and developing loyal and strong client relationships are at the heart of building a successful law firm. However, successfully managing client relationships is not only an essential business imperative but also needs to be a priority regulatory compliance issue if law firms are to achieve the over-arching ethical Principles embodied in Outcomes Focussed Regulation (OFR) as well as the Outcomes in the SRA Code of Conduct. Specially designed to guide the practitioner through the regulatory maze in relation to the compliance requirements put in place to ensure client care, this course is essential viewing for all staff.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Law
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