Certified Retail and management

Step into the world of retailing and figure out the necessary elements to effectively deliver on the needs of customers and provide them satisfactory service. Learn various management strategies for sales, merchandising, and stocks and apply them to reinforce marketing efforts, build loyal base of customers, and significantly increase sales.

The Certificate in Retailing Management Course will give students a walkthrough of the retailing trade and will provide them insights into the management of its different functions. It will discuss the definition of retailing and explain its role in goods and service distribution, marketing, and customer service. It will also tackle how retailing works and what elements go into its facilitation. Moving forward, the course will also touch on fundamental retailing activities like sales, merchandising, and stock management, and offer advice and strategies on how they can be optimised to achieve desired results. Issues such as health and safety, teamwork and communication, and relevant consumer laws in the retailing trade will also be covered in detail.

Course Content

Unit 1 – Introduction to Retailing

• Basic needs for delivering effective customer service
• Types of welcome, product knowledge, and product care
• Handling complaints
• Benefits of effective customer service

Unit 2 – Sales

• Basic requirements for working at a checkout or point of sale
• Making a lasting impression
• Scanning the goods and handling cash
• Performing security checks

Unit 3 – Safety

• Health and safety within the workplace
• Health and safety at work act 1974
• Employee and employers’ responsibilities

Unit 4 – Merchandising

• Planning the display area
• Visual merchandising, pricing, and labelling
• Space allocation, tools and equipment
• Stock selection and stocking the display

Unit 5 – Trading Constitution Customer Laws

• Retail and consumer laws
• Security and crime prevention measures

Unit 6 – Stock Management

• Receiving, checking, and handling stock
• Moving and storing stock and generating a delivery note
• Stock rotation, stock control, stock returns and claims

Unit 7 – Building a Team and Communicating

• Developing team building and communication skills
• Smart criteria, policy-making, and approaches to team building
• Resolving team conflict, contingency planning, and brainstorming

Who is this Course for?

This course will serve as a suitable study for students specialising in retailing or want to pursue a career in the retailing industry. It will also be a valuable reference for professionals who are already working on this sector and would like to increase their understanding of the retailing process and practice and the concepts and activities it encompasses.

This course is designed to accommodate students of all academic backgrounds. No prior knowledge, experience or qualifications on the subject/discipline is necessary to enroll in this course.

On completion of this course, students will have deeper understanding of the subject and develop essential qualifications that can help them in their pursuit of becoming any of the following:

• Retail manager
• Assistant store manager
• Purchasing assistant
• Merchandising representative
• Pricing and signing coordinator
• Logistics manager/assistant