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Certificate in Retail Knowledge (QCF) Level 3

Stonebridge College.

Price

£699.99 inc VAT

Funding options

You can choose to fund this course privately, yourself, or you could get a 19+ Advanced...

Study method

Distance learning

Duration

160 hours · Self-paced

Qualification

HABC Level 3 Certificate in Retail Knowledge (QCF)

Awarded by HABC

Additional info

Tutor is available to students

Overview

Working in retail can be fast-paced, challenging, but also highly rewarding.

If you’re already are working in a retail environment then the HABC Level 3 Certificate in Retail knowledge QCF Qualification (600/3752/0) is aimed at benefitting you. The Level 3 Certificate in Retail Knowledge can further develop knowledge and understanding of the Retail sector.

Course media

Certificate in Retail Knowledge (RQF) Level 3

Description

Unit One: Understanding customer service in the retail sector(K/502/5803)

On completion of this unit you will:

Understand the effect of customer service on retail business
Understand how retail businesses ensure customer service standards are met
Understand how customer complaints are resolved in a retail business
Understand how customer service is monitored in a retail business

Unit Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)

On completion of this unit you will:

Understand the health and safety responsibilities of employees and employers
Understand the management of potential risks to health and safety on the premises of a retail business
Understand the management of emergency procedures on the premises of a retail business
Understand the management of accidents in the retail environment

Unit Three: Understanding the retail selling process (F/502/5807)

On completion of this unit you will:

Understand how communication techniques can be used to help the customer choose products
Understand the benefits and maintenance of product knowledge
Understand legislation relating to selling in the retail environment
Understand techniques for maximising sales

Unit Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)

On completion of this unit you will:

Understand the recruitment process
Understand how individuals and teams are developed within a retail business
Understand effective communication within retail teams in retail business
Understand how conflict is resolved within teams in retail business
Understand the link between improved personal performance and improved business performance
Understand how to review the personal performance of retail team members
Understand the general principles of employment law

Unit Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)

On completion of this unit you will:

Know how a payment point is made ready for trading
Know how to deal with queries raised at the payment point
Understand the routine monitoring of a payment point
Know what actions should be taken at the payment point when abnormal operating conditions apply
Understand how the accuracy of till operation is monitored
Know how to implement end-of-shift procedures at a payment point

Unit Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)

On completion of this unit you will:

Understand the process of improving store operations
Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations

Who is this course for?

If you thrive in a dynamic environment, then retail may just be the career path for you to do well in. The retail industry is a significant contributor to the UK economy and there is an increasing demand for more retail professionals, with higher level skills.

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Please note: You must be at least 16 years of age to join this course.

Career path

Learners can go on to study further in areas such as:

Advanced Apprenticeship in Retail

Reviews

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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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We have partnered with DivideBuy to offer interest-free credit (0% APR) on course purchases over £50. Monthly instalments can be spread over 3, 6, 9 or 12 months.

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for 12 months

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Interested?

Select DivideBuy at checkout
The cost of the first instalment is indicative as you may be required to pay a deposit. This will be deducted from your total amount to pay.
Credit subject to status. UK orders only.

Fast check - won't affect your credit rating

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.