Certificate in Hotel Front Office Management

This Front Office Management course is an Endorsed certificate from ** an Ofqual regulated awarding organisation **Hotel, Management.

In Hotel Management the role of front office is very crucial and sometime it is regarded as the most important department in a hotel. The front office management job is tough and challenging and requires effective knowledge of the Hospitality Management and Improved professional skills to handle the different operations at the front desk. In addition to Hotel Management courses, the front office management certification is now becoming a separate discipline due to its broader operations and role in the hotel industry. Modern hotel industry is hiring the professionals for managing their front office operations; therefore the demand of front office management courses and professionals is increasing gradually. Due to competitiveness of the hotel industry, the individuals having professional certification are now preferred by the employers therefore, this front office management course can be a great way for the individuals to improve their CV’s and get a better job in hospitality sector. Professional Development Academy has launched Certificate in Front office management for the individuals who are seeking to get a better job in the hospitality sector and fro the already working professionals who want to improve their existing qualification and skills level to achieve a better post in front office management.

UK Professional Development Academy’s Administration staff and Online Tutors are available for your assistance for 24 hours a day and 7 days in a week.

After enrolling for this course you will get access to ILC’s Virtual Learning Environment (VLE) /Moodle and all the study materials and assessments will be available /Moodle.

Course Benefits

What’s included?

The following is included for online study with UK Professional Development Academy.

1. Courses that are best suit to Work Experience, Knowledge and Skills
2. Provide Self-paced Courses to continue working while studying
3. Self-Paced Courses to get rid from deadline
4. Flexible Courses that fit your Demands
5. Facility of Experienced Tutors available online 24/7
6. Course materials that include lecture notes, practical applications with real-world examples, and case studies that challenge you to apply your knowledge
7. Assessment resources accessible through our online learning platform 24/7.
8. A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online.
9. Upon successful completion Learner will receive an *Endorsed Certificate* from Ofqual recognize awarding organisation.

Learning Objectives

Successful completion of this course will enable the learners to understand;

• Role of front office in hotel industry
• Major operations performed by the front office staff
• Organisational structure of the front office
• Understand the core competencies of front office staff
• The reservation and guest registration process at the front office
• The front office accounting
• Communication process at the front office

Course Outline

The Certificate in Front Office Management includes four mandatory units. The overall course is of 40 credit hours Endorsed Certificate and its guided learning hours (GLH) are 160.

Following units are included in Front Office Management Certificate.

Unit 1 Introduction to front office and its functions

• Front office Department
• Front office Operations
• Guest Cycle in Hotel Management
• Key Terms of Front Office
• Physical Setup of Front Office
• Operational Structure of Front Office

Unit 2 Front Office Staff, Ranks and Responsibilities

• Front Office Staff Qualities and Competencies
• Responsibilities of Reservation Manager
• Responsibilities of Reception Manager
• Responsibilities of Services Manager
• Responsibilities of Night-Audit Manager
• Responsibilities of Communication Manager
• Responsibilities of Front Office Manager

Unit 3 Front Office Reservation and Guest Registration Process

• Hotel Reservation and Types
• Role of Internet in Reservation Process
• Sources of Reservation
• Managing Reservations
• Understanding the Pre-registration Process of Guests
• Creating Registration Record
• Payment Methods and Assigning Accommodation

Unit 4 Front Office Accounting and Communication Management

• Introduction to Front Office Accounting
• Different Types of Accounts at Front Office
• Folios, Postings, Ledgers and Vouchers and their Types
• Account Settlement
• Importance of Front Office Communication
• Do’s and Don’ts of Front Office Communication

Front Office Management Certificate course offered by Inspire London College is helpful for the individuals who are already working in the industry and had experience of Hotel Management and want to pursue a better career such front office manager, reservation manager, reception manager etc. Candidate with tough routine can also join this course because this is a home based course and individual can do it in free time from overall the world. Candidates who are wishing to enhance their skills and knowledge in hotel industry can go for this course.

Students seeking to enrol for this course should meet the following requirements;

• Basic knowledge of English Language
• Be age 16 years or above

Job options that will be available for the students after completion of this course include;

• Front Desk Manager
• Front Desk Clerk
• Guest Services Manager
• Reservation Manager
• Night Audit Manager
• Reception Manager