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Call Centre Training

Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price

One Education

Summary

Price
£12 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Are you looking to start your career in Call Centre Training, or want to boost your knowledge in Call Centre Training? Then our Call Centre Training course will enhance you with solid understanding to be a confident participant in Call Centre Training professional career race. Expert instructors design this industry-standard, comprehensive Call Centre Training course to guide you in the right direction and take a step on your career journey.

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality Call Centre Training course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this Call Centre Training course.

This Call Centre Training course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Call Centre Training and allow you to accelerate your career.

Meet the Accreditation

This premium online course titled Call Centre Training ensures your professional development with CPD accreditation. You’ll have the privilege of learning in your own time, at your own pace and earning an accredited certification.

Key Benefits

  • Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Call Centre Training Course
  • Learning materials of the course contain engaging voiceover and visual elements for your comfort
  • Freedom to study at your own pace
  • 24/7 access to the Call Centre Training course materials for 12 months
  • Full Tutor support on weekdays (Monday – Friday)

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

On the Call Centre Training course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you’ll achieve after completing the Call Centre Training course will help you land the job you want in a related field.

Enjoy a pleasant and professional 100% online learning experience, enrol in our Call Centre Training course today, and take control of your career!

Course Curriculum:

  • Module 01: Introduction to Call Centre
  • Module 02: Traits of a Call Centre Agent
  • Module 03: Agent and Customer Relationship
  • Module 04: Telephone Etiquettes
  • Module 05: Communication Skills
  • Module 06: Negotiation Techniques
  • Module 07: Managing Difficult Clients
  • Module 08: Call Centre Metrics and Benchmarks
  • Module 09: Call Centre Technology and Trends

How is the Call Centre Training assessed?

Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%.

Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

The Call Centre Training training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the Call Centre Training course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Call Centre Training training.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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