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Call Centre Skills Certificate

Online Certificate Courses


£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
1 hour · Self-paced
Access to content
Lifetime access
No formal qualification
1 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students


Do you want to start a career in the Call Centre Skills sector or learn more about it?


1 CPD hours / points
Accredited by Centre of CPD Excellence


"Call Centre Skills

Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry - it is also important information for employers of call centre agents to ensure they choose the right staff!

From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!

You Will Learn:

The personal traits you need to land the call centre job of your dreams
Vital categories of knowledge to help you during your interview and call centre career
How to ensure that call centre candidates have what it takes to perform their job
How to further your call centre career by improving your knowledge and personal traits

Benefits of Taking This Course:

You will land the call centre job of your dreams
You will improve your chances of being promoted and rising through the ranks
You will increase productivity and profit by employing the best candidates
You will avoid uncomfortable interviews and the disappointment of not being selected


Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.