Call Centre Agents Skills Training - *NUS Extra Card Eligible*

The rise of call centre occurs due to the massive use of technology for the common purpose. The job in a call centre is very demanding and lucrative. If you want to know about the advanced techniques and strategies to become a call centre agent, the Call Center Agents Skills Training course is perfect for you.

Any call centre usually provides a manuscript to help you to provide unparalleled service. By enrolling the course, you will able to know how to do effective communication over phone and how to improve your questioning and listening skills so that you can respond quickly. The course teaches you the aspects of verbal communication such as tone, cadence, and pitch. You will also know the right strategy of-of delivering bad news and saying no.

In short, the course includes all most all the necessary techniques that a call centre agent should need to practice.

Course Highlights

• Internationally recognised accredited certification on successful completion
• Free accredited e-certificate
• Study at your own pace, anytime and anywhere
• Access to all courses with a monthly membership plan of £29
• High quality video and text course materials
• Efficient exam system, assessment and instant results
• Improve your chance of gaining professional skills and better earning potential
• Eligibility for NUS Extracard which gives you a discount from thousands of retailers

**We have now partnered with NUS so once you've purchased your course you are eligible by studying with us to apply for an NUS Extra card which gives you 1000's of discounts with the biggest companies**

COURSE CURRICULUM

• Course Overview
• What’s Missing in Telephone Communication?
• Verbal Communication Techniques
• Who are Your Customers?
• To Serve and Delight
• Did You Hear Me?
• Asking the Right Questions
• Saying No
• Sales by Phone
• Taking Messages
• Staying Out of Voice Mail Jail
• Closing Down the Voice
• Cold and Warm Calls
• Developing a Script
• Perfecting the Script
• Handling Objections
• Negotiation Techniques
• It’s More Than Just a Phase
• Phone Tag and Getting the Call Back
• This is My Mentor
• Stress Busting
• News from Within

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate. PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.