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Call Center Training

CPD Certified* | *Free PDF Certificate *| No Hidden Fee| Free Exam | 24/7 tutor support

Royal Course

Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Reading material - PDF/e-book
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Welcome to Call Center Training!

Do you want to start a career in the Call Center Training field, or do you want to develop your skills in this profession? Then this Call Center Training course will provide you with a solid basis to become a confident Call Center Training professional.

This Call Center Training course will provide you with a thorough understanding of the Call Center Training, including important concepts, strategies for using it, and in-depth expertise.

This Call Center Training course is an excellent way to advance your profession. So, what do you have to lose?

Enrol this Call Center Training course right now!

Why do you enrol on this Call Center Training course?

  • Free digital certificates
  • Free assessment
  • Free Tutor Support

Certificates

Certificate of completion

Digital certificate - Included

Description

Call Center Training Training

This Call Center Training course was created with the help of professionals, and all information is maintained up to date on a regular basis. We've separated this Call Center Training course into multiple lectures, covering all essential elements of a Call Center Training. This Call Center Training course will help you to provide the skills and industry knowledge to further your career.

Curriculum Breakdown of Call Center Training Course

  • Lecture 1: What’s Missing in Telephone Communication?
  • Lecture 2: Verbal Communication Techniques
  • Lecture 3: Who are Your Customers?
  • Lecture 4: To Serve and Delight
  • Lecture 5: Did You Hear Me?
  • Lecture 6: Asking the Right Questions
  • Lecture 7: Saying No
  • Lecture 8: Sales by Phone
  • Lecture 9: Taking Messages
  • Lecture 10: Staying Out of Voice Mail Jail
  • Lecture 11: Closing Down the Voice
  • Lecture 12: Cold and Warm Calls
  • Lecture 13: Developing a Script
  • Lecture 14: Perfecting the Script
  • Lecture 15: Going Above and Beyond
  • Lecture 16: Handling Objections
  • Lecture 17: Closing the Sale
  • Lecture 18: Feelings
  • Lecture 19: Changes in the Customer
  • Lecture 20: Negotiation Techniques
  • Lecture 21: It’s More Than Just a Phase
  • Lecture 22: High Impact Moments
  • Lecture 23: Tips for Challenging Callers
  • Lecture 24: Dealing with Difficult Customers
  • Lecture 25: Phone Tag and Getting the Call Back
  • Lecture 26: This is My Mentor
  • Lecture 27: Stress Busting
  • Lecture 28: News from Within

Certification

You will get a Free digital certificate when you have successfully finished your Call Center Trainingcourse.

Who is this course for?

This course is open to anyone who is interested in the Call Center Training field.

Requirements

This Call Center Training course requires no formal qualifications.

Career path

This Call Center Training course can assist in your employment in this industry.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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