Business Communication (Byte Size Skills Course)
Stonebridge College.
Summary
Overview
Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively. Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.
Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.
In this course you’ll look at communication models, the effects and barriers to the communication process. As well as how organisational structure affects the flow of information required for co-ordination and decision-making.
Description
Syllabus
Introduction
Objectives
Communication: Some Theories and Models
Introduction
What is communication?
Purposes of organisational communication
Communication and leadership
Verbal and non-verbal communication
Five models of communication
Perspectives of communication
Summary
Barriers to Communication
Introduction
Barriers to communication
Message ambiguity
Language
Distortion
Physical noise and distance
Emotions - fear, anxiety, mistrust, anger
Perceptions
First impressions and frozen evaluations
Stereotyping
Polarization
Evaluate too early and not listen
Summary
Formal and Informal Communication
Introduction
Formal and informal communication
Vertical communication
Network patterns
Horizontal (lateral) communication
The grapevine
Summary
Course Summary
References
Tutor-marked Question Paper
On completion of your course, you will receive the dual award:
Award 1 is issued by Stonebridge Associated Colleges: Business Communication (Byte Size Skills Course) Certificate
Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.