Skip to content

Business Communication (Byte Size Skills Course)


Stonebridge College.

Summary

Price
£89.99 inc VAT
Finance options
Finance options available
Study method
Distance learning
Duration
20 hours · Self-paced
Qualification
SAC Certificate
Awarded by Stonebridge Associated Colleges

Overview

Communication is essential in all business. It is important at all levels and in all areas of organisations what ever they do and where ever they are. In this course we look at some basic communication theory that you need to understand to help you communicate more effectively. Communication is a complex subject as we, as human beings, are complex, our work tasks are complex and our world is becoming increasingly more complex.

Communication skill is an enabling factor that allows us to perform the work of the organisation. It is essential for business success and as an individual, you need to be an effective communicator for your future career.

In this course you’ll look at communication models, the effects and barriers to the communication process. As well as how organisational structure affects the flow of information required for co-ordination and decision-making.

Description

Syllabus

Introduction

Objectives


Communication: Some Theories and Models

Introduction

What is communication?

Purposes of organisational communication

Communication and leadership

Verbal and non-verbal communication

Five models of communication

Perspectives of communication

Summary


Barriers to Communication

Introduction

Barriers to communication

Message ambiguity

Language

Distortion

Physical noise and distance

Emotions - fear, anxiety, mistrust, anger

Perceptions

First impressions and frozen evaluations

Stereotyping

Polarization

Evaluate too early and not listen

Summary


Formal and Informal Communication

Introduction

Formal and informal communication

Vertical communication

Network patterns

Horizontal (lateral) communication

The grapevine

Summary

Course Summary

References

Tutor-marked Question Paper


On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Business Communication (Byte Size Skills Course) Certificate

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Reviews

Currently there are no reviews for this course. Be the first to leave a review.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.