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Business and Administration Level 2

Online FREE course to improve your practical skills and performance in the workplace



Funding options

Fully funded by the Skills Funding Agency

Study method
14 weeks · Self-paced
Level 2 Certificate in Principles of Business and Administration (RQF)
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students


Are you looking to gain better knowledge of Business and Administration working practices? Would you like to change careers and move into a Business Administration role? Are you looking to upskill and have a certificate to add to your CV?

This highly popular FREE online Business and Administration qualification examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully.

  • Learn up-to-date working practices applicable to office and administration roles.
  • Improve your practical skills and performance in the workplace.
  • Develop your knowledge of a range of business and administration practices, including event management and budgeting.
  • Develop effective communication techniques to aid interactions with colleagues and customers.

Successful completion of this course leads to a Level 2 Certificate in Principles of Business and Administration. This is a Government funded nationally-accredited qualification – which means that if you are eligible you can study for free!

Benefits of studying with vision2learn:

  • It’s FREE for eligible learners.
  • Study 100% online at your own pace, whenever and wherever you like.
  • Gain a vocational qualification valued by UK employers.
  • One-to-one support from a dedicated tutor throughout your course.
  • Free additional online and telephone customer support.

All courses are subject to availability, so apply today to secure your place.


Level 2 Certificate in Principles of Business and Administration (RQF)

Awarded by Innovate Awarding
Regulated by Ofqual

Course media


"My entire experience with vision2learn has been nothing but outstanding from start to finish. The signing up process was not at all difficult and I felt supported throughout.
I could not recommend this company highly enough and would definitely use them again"

Unit 1: Principles of personal responsibilities and working in a business environment

Learning topics:

  • Employment rights and responsibilities of the employee and the employer
  • The purpose of health, safety and security procedures in a business environment
  • How to communicate effectively with others
  • How to work with and support colleagues
  • How to plan own work and be accountable to others
  • The purpose of improving own performance in a business environment and how to do so
  • Types of problems that may occur in a business environment and how to deal with them.

Unit 2: Principles of providing administrative services

Learning topics:

  • How to use different types of office equipment effectively
  • How to keep waste to a minimum in a business environment
  • How to make arrangements for meetings
  • Procedures for organising travel and accommodation arrangements
  • Diary management procedures
  • The purpose of delivering effective customer service and how to do so
  • The purpose of reception services and how to follow reception procedures.

Unit 3: Principles of managing information and producing documents

Learning topics:

  • The purpose of information technology in a business environment
  • How to manage electronic and paper based information
  • The purpose of producing documents that are fit for purpose
  • Procedures to be followed when producing documents.

Unit 4: Principles of supporting change in a business environment

Learning topics:

  • Reasons for change in a business environment
  • Reasons for reviewing working methods, products or services
  • Types of support that people may need during change
  • Benefits of working with others during change
  • The purpose of responding positively to changes in working methods, products or services
  • Ways of responding positively to change.

Unit 5: Principles of supporting business events

Learning topics:

  • The range of support activities that may be required when organising a business event
  • Ways of providing support before, during and after a business event
  • The purpose of displaying professional and helpful behaviour when supporting a business event
  • Ways of dealing with problems when supporting a business event.

Unit 6: Principles of budgets in a business environment

Learning topics:

  • The purpose of budgets for managing financial resources to meet business requirements
  • How to develop budgets

How to manage budgets.

Who is this course for?

People looking for a qualification to help them develop knowledge of a range of business and administration practices, including event management, office management, budgeting.


To be eligible for a free place you must be:

  • 19 or over at the start of the current academic year 31st August
  • Resident of England only and does not cover Northern Ireland or Wales
  • UK or EU resident of three years or longer or outside of the EU be able to provide Visa Evidence
  • Your employment status or prior level of qualification may affect your eligibility to study with some colleges.
  • You are able to complete the course regardless if you are working or receiving benefits. If you receive benefits, you will be asked to provide evidence in the form a current award letter.

Career path

This qualification provides learners with a broad understanding of business practices. Learners will be able to progress to more responsible roles in accounting, marketing, operations, personnel or general administration.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.