Skip to content

Business Administration Skills

Free E - Certificate Included | CPD & IAP Accredited | Access for Lifetime



£14 inc VAT
Study method
10 hours · Self-paced
Access to content
Lifetime access
No formal qualification
12 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price


Certificate in Business Administration Skills

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.

Studying business administration can help you to build a career throughout the world of business. This course will give you the knowledge and technical skills required to succeed when it comes to business administration. If you need to progress in your role, or get a promotion, learn more about business communication, administration, how to deliver effective customer service and effective way to manage your time. If you are new to administration, or have some experience, but want to go on to further study, this course is for you.

This Business Administration Skill course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.

Further this course is designed for learners who are working, or would like to work, in a business administration role within any sector or industry. It’s ideal for those who are new to the role or who have been working at that level for a short period of time. The units and structure of this course are based on the Skills of business and administration.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have lifetime access for 24 hours a day, 7 days a week. Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

* Free E-certificate (No additional cost for E-certificates)

Why You Should Choose Study 365

  • Lifetime Access to your course.
  • The price shown on Reed is for the whole course, including the final exam and free e-certificate.
  • CPD and IAP accredited certificate upon successful completion
  • Tutor Support available Monday – Friday


12 CPD hours / points
Accredited by The CPD Certification Service

Course media


This Business Administration Skills course is comprehensive and designed to cover the key areas of the following curriculum. This course has been designed for 25 guided learning hours.

Course Curriculum

[Module 01] Professionalism in The Office Environment

  • Positioning of your Job
  • Improving Your Professionalism
  • Enhancing Your Skills
  • Communicating and Building Relationship
  • Module Handouts- Professionalism in the Office Environment

[Module 02] Business Etiquette

  • Fundamentals of Professional Behaviour
  • Interview Techniques
  • Business Meeting
  • Working in Multicultural Environment
  • Module Handouts- Business Etiquette

[Module 03] Communication in Business Environment

  • Business Communication
  • Different Types of Communication Methods
  • Effective Working for your Company Management
  • Module Book- Communication in Business Environment

[Module 04] Critical Thinking and Decisions Making

  • How to face for New Problems
  • Identifying and Solving the Problem
  • Decisions Making
  • Module Book- Critical Thinking and Decisions Making

[Module 05] Time Management Skills for Your Career

  • Identifying your Goals
  • Effective Energy Distribution
  • Working with Your Personal Styles
  • Building and Establishing your Action Plan
  • Module Book- Time Management Skills for your Career

[Module 06] Developing Customer Service Skills

  • Principles of Customer Service.
  • Identifying Customer Needs
  • Customer Service & Telephone Etiquette
  • Module Book- Developing Customer Service Skills

[Module 07] Managing Customer Complaints

  • Handling Complaints
  • Module Book- Managing Customer Complaints

[Module 08] Stress Management

  • Enduring Stress
  • Module Book- Stress Management

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded “Certificate in Business Administration Skills”.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Who is this course for?

  • This Business Administration Skills training course is for people who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills.
  • This flexible qualification can be tailored to individual learners’ and employers’ needs and no matter what industry they’re in.


  • This course requires no formal prerequisites and this certification is open to everyone

Career path

There are different paths in which your career could develop. Business and Administration can help you succeed in a support role in any size or type of organisation. These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisor team leader

Questions and answers

No questions or answers found containing ''.

rajveer asked:

hi just want to know what are the exams like? and also is it classroom based.


Kindly note that At the end of the course learners will also take online multiple choice question assessment tests. These online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

This was helpful. Thank you for your feedback.
Lucy Tania asked:

Is it possible to do this Course in an Ipad


Dear Lucy Tania Thank you very much for your query. You can use any kind of device which you have access to internet like your laptop, tablet pc, Ipad and your mobile phone.This is an online Course You will have 12 Months access to your online study platform from the date you purchase. You can complete the course in stages revisiting the training at any time. Regards, Student Support Team.

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.