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Telephone Sales

Telephone sales course with CPD accredited certificate & free e-learning: learn to use the phone to sell professionally

Activia Training

Summary

Price
£298.80 inc VAT
Or £49.80/mo. for 6 months...
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?

Location & dates

Location

Address
The McLaren Building
46 The Priory, Queensway
Birmingham
B47LR
United Kingdom
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Address
Easton Business Centre
Felix Road
Bristol
Avon
BS50HE
United Kingdom
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Address
100-114 Wellington Street
Leeds
LS11BA
United Kingdom
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Address
Rutland House
23-25 Friar Lane
Leicester
LE15QQ
United Kingdom
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Overview

Our Telephone Sales course will push your Selling Skills skills to a new level.

This intensive one-day training course teaches delegates how to use the telephone for professional selling. Delegates will learn how to prepare scripts, manage outgoing and incoming calls, and implement components of an effective voice. Delegates will also learn about how to craft voice mail messages, deal with gatekeepers and close sales.

CPD

6 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

This course contains the following modules:

Introduction and Course Overview

The Sales Process
- The Four Steps of a Sale
- How the Sales Cycle Works

The Fear Factor in Sales
- Defining the Fear Factor
- The Myth of the Fear Factor
- Overcoming the Fear Factor

Maximising Productivity in a Sales Role
- Deflective Tactics -- Time Wasters
- Six Habits Of Successful Sales People
- Talking To The Right People

The Importance of Voice
- Understanding the Four Factors of Voice
- Volume
- Tone
- Pronunciation
- Pace
- How to Improve Your Selling Voice

The Telephone as a Business Tool
- Advantages of the Telephone
- Disadvantages of the Telephone
- Making the Most of the Telephone

Outbound Calls: Developing Your Script
- Warming Up the Outbound Call
- The Seven Step Script
- Sample Script
- Making the Script Yours
- Exercise: Create Your Own Script
- Using Cheat Sheets

Setting SMART Goals for Yourself
- The Importance of Setting Goals
- Knowing What You Want to Accomplish
- The Three Ps of Goals
- SMART Goals

Pre-Call Planning
- The Importance of Pre-Call Planning
- Tips for Planning Your Call

Generating Appointments
- Preparing for the Appointment Call
- Example Scripts for Generating Appointments
- Exercise: Create Your Own Script

Dealing with Gatekeepers
- Why Gatekeepers Stop You
- Proven Techniques for Getting Gatekeepers Onside

Incoming Calls
- Preparing For Incoming Calls: The Four Types of Call
- Guidelines for Opening the Call
- The Six Ps
- Meeting Customer Expectations: Four Areas of Expectation
- First Impressions Exercise

Voice Mail Messages
- Why We Should Leave Voice Mail Messages
- Voice Mail Etiquette
- How to Craft a Voice Mail Message

Action - ABC: Always Be Closing
- Asking for the Business
- Effective Closing Techniques
- Types of Close
- Framing the Close
- Pitfalls When Closing the Sale
- Trial Closing
- Aiming For Repeat Business
- Maximising Profit

Your Personal Action Plan

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Who is this course for?

Anyone involved with telephone-based relationships who wants to organise and enhance their skills in the shortest possible time. Although the course has been designed for salespeople, the skills learned can equally be applied to areas such as customer service or support, where sales opportunities arise during the normal run of work.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Sales

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