Course Curriculum:
Here is a curriculum breakdown of the Quality Licence Scheme -endorsed Admin Support Assistant Diploma:
Module 1: Introduction to Admin Support Assistant
- Role and Responsibilities of an Assistant / Secretary
- Job Functions and Required Skills
- Planning Work Details
Module 2: Business Telephone Skills
- Telephone Etiquette
- Telephone Skills
- Telephone Courtesy Tips
Module 3: Representing Your Boss and Company
- Competence
- Professionalism
- Reflecting Brand Values
Module 4:Business Etiquette
- Introduction to Business Etiquette
- Importance of Business Etiquette
- Types of Business Etiquette
Module 5: Mail Services and Shipping
- The Office Mail
- Mailing and Shipping Details
- Royal Mail Services
Module 6: Travel Arrangements
- Business Travel
- Hotel Reservations
- Transportation Reservations
Module 7: Organising Meeting and Conferences
- Meeting Arrangements
- Types of Meeting
- Scheduling Meetings
- Meeting Minutes
Module 8: Diary Management and Note taking
- Introduction to Diary Management
- Different Types of Diary Management
- How to Work on the Diary
- Importance of Updated Diary System
Module 9: Time Management
- Introduction to Time Management
- Aspects of Time Management
- Prioritising the Workload
- Overcoming Procrastination
Module 10: Record Keeping and Filing Systems
- Keeping Accurate Records
- Filing Systems
- How to Alphabetise for Filing and Indexing
- Handling Confidential Documents
Module 11: Business Writing Skills
- Structures of Business Documents
- Structures of Other Official Documents
- Editing and Proofreading
Module 12:Organisational Skills
- Organising Daily Work
- Organising Workplace
- Organising Resources
Module 13: Communication Skills
- Effective Listening Skills
- Verbal Communication
- Non-Verbal Communication
Module 14: Customer Service
- Introduction To Customer Service
- The Power of Positive Thinking in Customer Service
- Types of Difficult Customers and How to Help them
Module 15: Effective Planning and Scheduling
- Work Breakdown Structure
- Estimation Process and Resources Alignment
- Project Planning
Module 16: Invoicing/Petty Cash
- Financial Record Keeping
- Invoice
- Petty Cash
How is the Admin Support Assistant bundle assessed?
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
After successfully completing the Admin Support Assistant bundle, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Note that learners residing outside the UK have to pay a £10 postage charge.
For Additional Courses
For the additional Quality Licence Scheme endorsed certificates from the additional courses, you have to pay the fees based on level of each course:
- No Level- £29
- Level 1 - £29
- Level 2 - £59
- Level 3 - £69
- Level 4 - £79
- Level 5 - £99
- Level 6 - £109
- Level 7 - £119
IAO Accredited Certification from One Education
After successfully completing the courses under this Admin Support Assistant bundle, you will also qualify for IAO Accredited Certificates for each of the courses. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post at £15.
