Admin, secretarial & PA

This Admin, Secretarial & PA Diploma Course is designed for professionals who want to thrive in their profession. The Admin, Secretarial & PA course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real life knowledge and expertise from the industry experts and practitioners from this Admin, Secretarial & PA course.

This Admin, Secretarial & PA 3 courses bundle consists of the following courses:

• Course 1: Admin, secretarial & PA
• Course 2: Leadership & Management
• Course 3: Time Management

The Admin, Secretarial & PA Course starts with the basic knowledge of Admin, Secretarial & PA skills and gradually shares expertise knowledge. In this course you will get a complete idea of Admin, Secretarial & PA skills with key concepts, strategies and in-depth knowledge. The Admin, Secretarial & PA course is completely an online course. You can access this course from any part of the world with just a smart device and the internet.

By the end of this Admin, Secretarial & PA course, you will get complete knowledge and marketable skills. The course also comes with a certificate, which will add extra value to your resume and help you stand out in the job market. In short, Admin, Secretarial & PA Course is the perfect course to fast track your career. So, why are you waiting? Enrol this course today!

What you will learn

• Understand Admin, Secretarial & PA skills
• Advanced organisational skills
• Professional time management and prioritisation skills
• Improved written and verbal communication skills
• How to handle sensitive matters with discretion
• Enhanced accuracy and attention to detail
• Improved self-confidence and general motivation
• The ability to remain calm under pressure
• Detailed knowledge of all key secretarial functions
• The opportunity to take your career to a higher level

Why Choose Our Admin, Secretarial & PA course?

• Conducted by industry experts
• Get Instant E-certificate
• Fully online, interactive course with Professional voice-over
• Developed by qualified professionals
• Self paced learning and laptop, tablet, smartphone friendly
• 24/7 Tutor Support

2 more accredited courses to develop your skills

• Course 1: Leadership & Management
• Course 2: Time Management

And you will also get these gifts

• Free PDF Certificate
• Lifetime Course Access

Certificate of completion

Digital certificate - Included

Course Curriculum

Module 1: Relationship Management

• What the boss–assistant relationship means to your health and well-being
• Image, perception and ?rst impressions
• Tone of voice
• Attitude
• Managing your state of mind
• The handshake
• Professional Image
• Appearance
• Flirting
• The beginning of a business relationship
• What is expected of each other: setting down the parameters
• Key attributes, skills and knowledge that bosses look for in an assistant
• Working styles
• Constant communication
• Assumptions
• Be proactive, anticipate needs, be prepared and exceed expectations
• Be accountable: take pride in a high standard of work
• Empathy
• Honesty and integrity
• Trust
• Office politics
• How to manage your boss

Module:2: Communication skills

• Body language
• Congruence
• Visual, auditory and kinesthetic
• Matching and mirroring (re?ecting)
• Matching and mirroring angry people
• Groups
• Tone of voice
• Eye contact
• Use of space
• The ‘in?uential’ right side
• Hands
• Posture
• How to in?uence the ‘chemistry’ between you
• E-mail communication
• Listening skills
• Questioning skills
• Gossip
• Understanding and communicating with different cultures

Module 3: Telephone Usage

• Telephone manners
• Taking and transferring calls
• Answering a Colleague’s Telephone
• Transferring a Call
• Handling your boss’s calls
• Taking messages
• Screening calls
• Protecting your employer
• Courtesy
• Telephone etiquette tips
• Often-used numbers
• Telephone companies
• Voice mail etiquette
• Answering services

Module 4: Meetings

• Anatomy of a meeting
• Types of corporate meetings
• Scheduling meetings
• Common Problems When Scheduling a Meeting
• Scheduling meetings using Microsoft outlook’s calendar
• Meeting agendas
• Meeting minutes
• Corporate Minutes
• Resolutions
• Office Meetings
• Conferences
• Planning for the Conference
• Preparing Conference Materials
• During the Conference
• After the Conference
• Conference Notes

Module 5: Time Management

• Overview of time management
• Controlling procrastination
• Maintaining an activity list
• Creating action plans
• Keeping a to-do list
• Scheduling

Module 6: Ergonomics - Your Health and Safety

• The work stations
• Apply work zone principles
• The primary zone
• The secondary zone
• The reference zone
• A tidy desk leads to a tidy mind
• Your screen
• Desk height
• Chair
• Principles of posture
• Head
• Neck/spine
• Arms/wrists
• Pelvis/thighs
• Feet
• Your keyboard
• Ergonomic health breaks
• Visual strategies
• Exercises

Module 7: Networking

• What is networking?
• The bene?ts of networking
• Where to network
• The secrets of good networking
• Remembering people’s names
• Some general points
• What to talk about while networking
• Conclusion

Module 8: A Module to Share with Your Boss

• Communication
• What bosses should know to work effectively with their assistants
• Expectations: communicate your expectations clearly

Module 9: How to motivate your assistant

• Focus on the development of your assistant

Module 10: Your Future

• Growing as the company grows
• Learn about the business
• Upgrade your skills
• Recognizing a time for change
• Finding a new job
• Your resume
• The interview

Module 11: Presentation Skills

• Why makes presentations?
• Preparing your presentation
• Starting and Ending Your Presentation
• Visual Aids
• Handouts
• Group presentations

Module 12: Office Management and Supervision

• The role of the office manager
• Building trust with your team
• Conflict management
• Minimizing Conflicts
• Difficult People
• How to Handle Difficult People

Module 13: Conclusion

• Communication
• Keeping up to date
• Organizing for success
• Yourself and others
• Networking and career development
• The future of the personal assistant/ executive assistant/secretary

Assessment

You have to attend an online assessment by the end of the course. Assessments will instantly provide results. The successful assessment requirement is 60%. Learners are allowed multiple attempts to encourage them to achieve the desired score. However, every attempt will make the previous result invalid. This multiple assessment attempt is free of charge.

Certificates

Course Central is proud to offer a Certificate of Completion to all who complete courses successfully. Course Central tracks the learner’s course progress. However, the learner is responsible for validating the completion and understanding of the course. All Certificates of Completion can be validated from the Course Central website using the validation code.

Transcripts

A Transcript for the course with completed module details can be requested for as little as £4.99. Please note that all course Certificates and Transcripts will be titled as published on the Course Central platform.

This course is ideal for those who work in or aspire to work in the following professions:

• Admin
• Secretary
• PA
• PA Executive
• Anyone interested in learning this skill

Learners do not require any prior qualifications to enrol on this course.