Admin, secretarial & PA

A foundation class in Admin, Secretarial & PA covering all essential relationship management, communication skills, telephone usage, meetings, time management, ergonomics for health and safety, networking, sharing a module, motivation and some more for anyone with any skill set to use the practical knowledge confidently as a professional.

This course on how to use Admin & Secretarial efficiency to your benefit has been developed by a UK-based online course provider that believes in quality and excellence to improve the inefficient method of working in any sector.

You can sharpen your skills in anticipating needs and meeting the demands of this challenging yet rewarding role as a successful Administrative and Office Assistant/Personal Assistant (PA) or an HR Assistant. Using this course confidently, explore your dream job, promotion, or new career.

Administrative Office Assistant/Personal Assistant is a career that requires a lot of collaboration and communication. Primarily, you will be responsible for creating the workflow of the company where you work. The more experience in this field and knowledge of administrative procedures, the more success you will have in any sector. All you need is to master the skill of Administration.

This course started with essential skills necessary to face any situation that could arise in an administrative or office assistant role in the workplace. Conduct your job effectively by using communication skills and taking the necessary steps to complete duties successfully with a thorough understanding of administrative office procedures.

This entirely online course has expanded your future and presentation skills of many sorts as it suits your need. The Admin, secretarial & PA skills have been enriched with a further demonstration of office management and supervision to ensure you can do your job as an Admin expert.

You can start with any skill set and will reach the next level at the end of this course.

Moreover, the course has been accredited by the CPD group, and they will earn you the essential 7 CPD points for your Continuous Professional Development.

You will be able to do the following after completing this course:

• Understand Admin, Secretarial & PA skills
• Advanced organisational skills
• Professional admin time management and prioritisation skills
• Improved written and verbal communication skills
• How to handle sensitive matters with discretion
• Enhanced accuracy and attention to detail
• Improved self-confidence and general motivation
• The ability to remain calm under pressure
• Detailed knowledge of all vital secretarial functions
• The opportunity to take your career to a higher level

Why Choose this Course?

• Accredited by CPD
• Developed and delivered by industry experts
• Instant E-certificate
• Entirely online
• Self-paced learning and laptop, tablet, and smartphone-friendly

And you will also get these gifts

• Free PDF Certificate
• 1-Year Course Access

Certificate of completion

Digital certificate - Included

***Course Curriculum***

Relationship Management

• What the boss–assistant relationship means to your health and well-being
• Image, perception and ?rst impressions
• The tone of voice
• Attitude
• Managing your state of mind
• The handshake
• Professional Image
• Appearance
• Flirting
• The beginning of a business relationship
• What is expected of each other: setting down the parameters
• Key attributes, skills and knowledge that bosses look for in an assistant
• Working styles
• Constant communication
• Assumptions
• Be proactive, anticipate needs, be prepared and exceed expectations
• Be accountable: take pride in a high standard of work
• Plus More

Communication skills

• Body language
• Congruence
• Visual, auditory and kinesthetic
• Matching and mirroring (re?ecting)
• Matching and mirroring angry people
• Groups
• Tone of voice
• Eye contact
• Use of space
• The ‘in?uential’ right side
• Hands
• Posture
• How to in?uence the ‘chemistry’ between you
• E-mail communication
• Plus More

Telephone Usage

• Telephone manners
• Taking and transferring calls
• Answering a Colleague’s Telephone
• Transferring a Call in
• Handling your boss’s calls
• Taking messages
• Screening calls
• Protecting your employer
• Courtesy
• Telephone etiquette tips
• Plus More

Meetings

• Anatomy of a meeting
• Scheduling meetings in
• Scheduling meetings using Microsoft outlook’s calendar
• Corporate Minutes
• Plus More

Time Management

• Overview of time management
• Controlling procrastination
• Creating action plans

Ergonomics - Your Health and Safety

• The work stations
• Apply work zone principles in
• The primary zone in
• Plus More

Networking

• What is networking?
• The bene?ts of networking
• Plus More

A Module to Share with Your Boss

• Communication

How to motivate your assistant

• Focus on the development of your assistant

Your Future

• Growing as the company grows
• Upgrade your skills
• Plus More

Presentation Skills

• Why makes presentations?
• Preparing your presentation in

Office Management and Supervision

• The role of the office manager in
• Conflict management

Conclusion

• Communication
• Keeping up to date in

Assessment

You have to attend an online assessment by the end of the course. Assessments will instantly provide results. The successful assessment requirement is 60%. Learners are allowed multiple attempts to encourage them to achieve the desired score. However, every attempt will make the previous result invalid. This multiple assessment attempt is free of charge.

Certificates

Course Central is proud to offer a Certificate of Completion to all who complete courses successfully. Course Central tracks the learner’s course progress. However, the learner is responsible for validating the completion and understanding of the course. All Certificates of Completion can be validated from the Course Central website using the validation code.

Transcripts

A Transcript for the course with completed module details can be requested for as little as £4.99. Please note that all course Certificates and Transcripts will be titled as published on the Course Central platform.

This course on applying Admin, secretarial & PA skills in the workplace benefits professionals and individuals. You can use this skill for customer communication and gain confidence in the workplace, business writing, telephone usage, time management, meeting, networking, self-health care & safety and many more. Having the skill to use Admin, secretarial & PA responsibilities helps to develop every administrative position.

A professional can use Admin & secretarial skills to be more productive in working as an administrator in an office setting. As a PA or a secretary, administrative jobs deal with many aspects of a business. Having skills in Admin enables one to present information, is the most effective way to help the decision, makers, and is also a critical skill o climb up the ladder in any sector.

Employees in these positions must deal with senior staff, customers, and other businesses. To do so effectively, they need to have a wide array of skills that address all these areas. Participants in this course will acquire valuable information directly applicable to any administrative position.

You can feel more confident communicating professionally with senior staff, customers and clients, managing your time, and keeping organised in your job.

You will also explore the techniques and rules of effective business writing, how to prioritise your workload, deliver killer presentations, and look and sound the part to land your dream job. Besides, you will receive step-by-step guidance on networking, motivating your staff to master everyday office tasks.

The Admin, Secretarial & PA course will give you the knowledge and considerable skills required to run high-level administration in business with ease. A company cannot run smoothly without someone performing the planning and signing, and you can make yourself invaluable to the team with these skills.

Students LOVE our Admin, Secretarial & PA Course

"Very detailed, well structured, easy to understand and very informative" - Peter Bate Eta.

"Very informative course, not just 'teaching your granny to suck eggs'." - Anne Smith.

"Easy to learn! I love it!" - Cheryl Mae Polo

Existing qualification level: No specific previous qualification is required. However, a basic understanding of Maths, English and ICT would benefit understanding the content.

Existing skill levels: Minimum ICT skills to operate any computer system is beneficial. No skill in working with Admin, secretarial & PA is essential.

Technical requirements: Access to any computer or laptop would benefit from practising and following the instructions.

Admin, secretarial & PA will open many opportunities for anyone due to their versatile use in business settings, assistant managers, office administrators, human resources coordinators, executive secretaries, office managers, and not limited to this.

The salary expectation can grow from £25,000 per annum to £45,000 per annum.