COURSE CURRICULUM
Admin Support
Module One – Getting Started
Module Two – Getting Organized (I)
Module Three – Getting Organized (II)
Module Four – Managing Time
Module Five – Getting It All Done On Time
Module Six – Special Tasks
Module Seven – Verbal Communication Skills
Module Eight – Non-Verbal Communication Skills
Module Nine – Empowering Yourself
Module Ten – The Team of Two
Module Eleven – Taking Care of Yourself
Module Twelve – Wrapping Up
Administrative Management
Module One – Getting Started
Module Two – Why Your Office Needs Administrative Procedures
Module Three – Gathering the Right Tools
Module Four – Identifying Procedures to Include
Module Five – Top Five Procedures to Record
Module Six – What to Include in Your Binder (I)
Module Seven – What to Include in Your Binder (II)
Module Eight – Organizing Your Binder
Module Nine – What Not to Include in the Procedure Guide
Module Ten – Share Office Procedure Guide
Module Eleven – Successfully Executing the Guide
Module Twelve – Wrapping Up
Organisational Skills
Module One – Getting Started
Module Two – Remove the Clutter
Module Three – Prioritize
Module Four – Scheduling Your Time
Module Five – To Do Lists
Module Six – Paper and Paperless Storage
Module Seven – Organization in Your Work Area
Module Eight – Tools to Fight Procrastination
Module Nine – Organizing Your Inbox
Module Ten – Avoid the Causes of Disorganization
Module Eleven – Discipline is the Key to Stay Organized
Module Twelve – Wrapping Up
Organisational Skills Course for Administrator Level 2- Activities
Receptionist
Receptionist
Importance of Receptionist
Different Types of Receptionist & Roles
Communication Skills for Receptionist
Telephone Skills
Listening Skills
Taking Messages
Presenting & Appearance
Reservation Procedure
Confidentiality Checklist
Being Organized as Receptionist
Becoming a Successful Receptionist
Customer Service Skills
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
Focusing on the Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress
Customer Relations & Dealings
Module One – Getting Started
Module Two – The Right Attitude Starts with You
Module Three – Stress Management (Internal Stressors)
Module Four – Stress Management (External Stressors)
Module Five – Transactional Analysis
Module Six – Why are Some Customers Difficult
Module Seven – Dealing with the Customer Over the Phone
Module Eight – Dealing with the Customer In Person
Module Nine – Sensitivity in Dealing with Customers
Module Ten – Scenarios of Dealing with a Difficult Customer
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
Module Twelve – Wrapping Up
Professional Telephone Receptionist Skills
Module One – Getting Started
Module Two – Core Skills Required
Module Three – Self-Management (I)
Module Four – Self-Management (II)
Module Five – Time Management (I)
Module Six – Time Management (II)
Module Seven – Organizing and Planning (I)
Module Eight – Organizing and Planning (II)
Module Nine – Communication (I)
Module Ten – Communication (II)
Module Eleven – Additional Challenges
Module Twelve – Wrapping Up
Professional Telephone Receptionist Course- Activities
FAQs
Who is this course for?
- There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.
Is this course accredited?
- Yes, this course is accredited by IAO and CPD Qualification Standards.
If I take the course, how will I be assessed?
- Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.
Does this course include exams?
- Yes, this course includes exams.
How can I achieve my certificate?
- Once you successfully pass your exam you can obtain your certificate of achievement either in PDF or hard copy format, or both, for an additional fee. Certificates are also available as e-certificates.
Is there any charge for certification?
- Yes, there is an additional charge for the certification service. Certificates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certificates are ordered at the same time, the cost is £10. E-certificates are available from your learning portal completely free of charge.
Can anyone validate my certificate through your website?
- Yes, there is a unique code issued for every certificate and anyone can validate your certificate by using this code through our website.
Are there any prerequisites for the course?
- There are no prerequisites for this course and it is open to everyone.
How long until I receive the course confirmation details?
- Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.
For how long do I have access to the course?
- You will have access to the course for one year following purchase.
What support do you offer?
- We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.
