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1st line support engineer course

Lab based, On real devices, Full tutor support and study materials included.

London IT Training Limited

Summary

Price
Enquire to get more info on pricing
Finance options

Flexible Payment. Finance Option
Study method
Classroom
Duration
12 weeks · Part-time
Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CompTIA A+
Microsoft Certified Professional (MCP)
Professional certification What's this?
Additional info
  • Tutor is available to students

Location & dates

Location

Address
Broadway
D14 3rd Floor.
East London
London
E151XH
United Kingdom
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Overview

What is the Importance of 1st Line Support Engineer Courses?

The 1st line support courses are essential for your job if you are working in a professional IT organization. The professional IT environment demands you to have particular set of skills and certification to perfume efficiently. The certifications and skills are required by your employer as a basic eligibility criterion for the job. This is why you should get this package as it can help you gain more knowledge and practical skills of IT profession.

The 1st line support courses will help you get hands on experience on handling hardware issues and the problems related to operating systems and software. After completing the 1st line support course, you will be able to perform efficiently in troubleshooting the problems related to hardware and software without any problem. This course will make you an expert of the IT field and the troubleshooting for 1st line support will not be a problem for you. After completing the 1st line support course, you will feel much confident as you can solve the problems with high efficiency.

Certifications

Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Awarded by Cisco Systems
Cisco Systems logo

CompTIA A+

Awarded by CompTIA
CompTIA logo

Microsoft Certified Professional (MCP)

Awarded by Microsoft
Microsoft logo

Description

Courses offered in the 1st line support package

The courses offered in this packaging will help you gain knowledge about IT and will teach you how to perform confidently and efficiently in 1st line support environment

  • CompTIA A+

These courses will give you insight about the troubleshooting of hardware and software. After learning these courses, you will have a clear idea about working in an IT professional environment. These courses will widen your knowledge about hardware, software, operating systems and other components. You will be confident in your skills when you are supporting users and resolving their issues.

  • CompTIA Network + (Optional)

This course will teach you everything that you need to know about networking and its basics. This course will provide a good foundation on which you can keep learning and polishing your skills in the field of networking.

  • Windows 7/8 and 10 operating system

The windows 7 and windows 10 are the widely used operating systems in most of the companies. This course will give you knowledge and hands on experience in troubleshooting the issues of windows 7 and windows 10. As an IT Professional, you will need this course to help you become an expert in resolving the issues regarding windows 7 and 10 that the end users face every day.

  • Cisco CCNA

This course will help you understand the basic of networking and how to practically implement your networking knowledge in IT. You can gain deep knowledge about the fundamentals of LAN switching techniques, Routing and WAN technologies which will help you in your first IT career. This course will also help you learn the basics of interconnected network devices. After completing this course, you will be able to troubleshoot the issues of routing and switching techniques and the problems of interconnected networks that the end users face every day.

Who is this course for?

This comprehensive training program is specifically designed for those who would like to start their IT career or who would like to switch their career into IT.

Requirements

Previous experience or qualification is NOT required to join this training program. This Program would cover from absolute beginner level.

Career path

  • First Line (1st) Support Technician
  • Second Line (2nd) Support Technician
  • Third Line (3d) Support Technician
  • Desktop Support Technician
  • Pc Support technician or field service engineer

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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