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1st First Line IT Support Training Courses

Lab based, On real devices, Full tutor support and study materials included.

London IT Training Limited


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Payment options

Flexible payment plan, 0% interest-free.

Study method
3 Months, Part-time
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CompTIA A+
MCSA: Windows 10
Professional What's this?
Additional info
  • Tutor is available to students

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Location & dates

D14 3rd Floor.
East London


What is the Importance of 1st Line Support Courses?

The 1st line support courses are essential for your job if you are working in a professional IT organization. The professional IT environment demands you to have particular set of skills and certification to perfume efficiently. The certifications and skills are required by your employer as a basic eligibility criterion for the job. This is why you should get this package as it can help you gain more knowledge and practical skills of IT profession.

The 1st line support courses will help you get hands on experience on handling hardware issues and the problems related to operating systems and software. After completing the 1st line support course, you will be able to perform efficiently in troubleshooting the problems related to hardware and software without any problem. This course will make you an expert of the IT field and the troubleshooting for 1st line support will not be a problem for you. After completing the 1st line support course, you will feel much confident as you can solve the problems with high efficiency.


Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Awarded by Cisco Systems
CompTIA A+
Awarded by CompTIA
MCSA: Windows 10
Awarded by Microsoft


Courses offered in the 1st line support package

The courses offered in this packaging will help you gain knowledge about IT and will teach you how to perform confidently and efficiently in 1st line support environment

  • CompTIA A+

These courses will give you insight about the troubleshooting of hardware and software. After learning these courses, you will have a clear idea about working in an IT professional environment. These courses will widen your knowledge about hardware, software, operating systems and other components. You will be confident in your skills when you are supporting users and resolving their issues.

  • CompTIA Network + (Optional)

This course will teach you everything that you need to know about networking and its basics. This course will provide a good foundation on which you can keep learning and polishing your skills in the field of networking.

  • Windows 7/8 and 10 operating system

The windows 7 and windows 10 are the widely used operating systems in most of the companies. This course will give you knowledge and hands on experience in troubleshooting the issues of windows 7 and windows 10. As an IT Professional, you will need this course to help you become an expert in resolving the issues regarding windows 7 and 10 that the end users face every day.

  • Cisco CCNA

This course will help you understand the basic of networking and how to practically implement your networking knowledge in IT. You can gain deep knowledge about the fundamentals of LAN switching techniques, Routing and WAN technologies which will help you in your first IT career. This course will also help you learn the basics of interconnected network devices. After completing this course, you will be able to troubleshoot the issues of routing and switching techniques and the problems of interconnected networks that the end users face every day.

Who is this course for?

This comprehensive training program is specifically designed for those who would like to start their IT career or who would like to switch their career into IT.


Previous experience or qualification is NOT required to join this training program. This Program would cover from absolute beginner level.

Career path

  • First Line (1st) Support Technician
  • Second Line (2nd) Support Technician
  • Third Line (3d) Support Technician
  • Desktop Support Technician
  • Pc Support technician or field service engineer

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