£30,000 - 35,000
Our highly successful client based in Godalming are seeking a Team Manager. The purpose of this role is to manage the day to day running and motivation of the team leaders. In return my client offers a fantastic working environment and brilliant benefits!
The position involves:
Making sure Team Leaders are focused and always maximising sales priorities
Leading a dynamic and motivated environment
Attending weekly trading meetings where required
Making sure shift patterns and Roster is constantly up to date and accurate
Suggesting ideas of staff performance and ways to improve when required
Maximising use of Call recording and call excellence
Coaching staff regularly
Monitoring customer feedback regularly
Being aware of competitors' activity to ensure your team are maximising all brands'
Conducting weekly meetings with team leaders
Making business critical decisions when required
Setting and measure KPI's for the team
To be considered you will:
Be a strong leader
Maintain excellent people and communication skills
Have a proven record leading teams and coaching & developing
Maintain previous experience in managing
Have experience of sales and service and or call centres
Be driven and approachable
Please apply for further information and the chance to be considered!!