Team Manager - Contact Centre

Posted 9 May by Objective People
Easy Apply

Needing someone who is flexible and can work up until 10pm.

Proven Management experience, contact centre is preferred but not essential and good People Management is a must please.

Working past 8pm will give you a 6 % increase on their salary

As a Team Manager you will demonstrate good oral and written communication skills, have personal computer experience and be able to use computerised system for documentation, tracking performance, data gathering and troubleshooting. You will use established procedures and working under limited to no direct supervision , this will require extensive coaching/developing skills and knowledge of company, products and services.

The role responsibilities require to assist in managing day to day operations of collections call centre environment. Interface with varying levels of management, customers and staff. Support of 15-25 collectors, which includes daily responsibilities of coaching, motivation, monitoring, performance feedback and technical assistance. You will be able to identify problems or issues in processes and must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.

Job Requirements/Competencies:

  • College degree or equivalent experience recommended
  • Proven supervisory and/or management experience is required, preferably in collections.
  • Products and Services
  • Coaching
  • Customer Service Management
  • Staffing, Hiring, Selection
  • Collections
  • Customer Support Policies, Standards and Procedures.
  • Customer Support Service Agreements
  • Finacial Analysis
  • Finacial Record Keeping
  • Budget Management

Reference: 37930861

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