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A Sales Support Administrator is required to provide key administrative and business support for a couple of our Sales VP's in the UKI and Benelux region. The Sales Administrator will have the ability to exercise good judgement and confidentiality in a variety of situations, with strong written, verbal communication, administrative, and organizational skills, along with the ability to maintain a realistic balance among multiple priorities. This role will be based at our office in Farnborough at least 3 days per week, where there are good facilities and free car parking. A Day in The Life Typically Includes: Arrange and manage rapidly changing and complex calendars. Manage domestic and international travel, flights, visas, hotels, and ground transportation. Participate in management team calls, issue agendas, take minutes and monitor actions. Event coordination and project management for executive(s) and customer visits. Coordinate divisional workshops, team events, offsites and town halls. Process expense reports, ensuring accurate cost allocation and adherence to expense policy. Review and prioritize emails and follow up on urgent action items. Creating and supporting production of consistent and high-quality presentations and responses Creating and distributing regular updates to the team on activity, training, etc. Helping to co-ordinate the ‘Wheel’ meetings and ensure that follow up actions are taken care of. Helping to manage the co-ordination of territory plans and account plans – ensuring they are updated and deliver the value. Organising events for the broader sales team, sales meetings etc. Communicate in a positive and professional manner with internal and external clients on behalf of their executives. Type letters, reports and other correspondence as required Provide general administrative support. Basic Qualifications: Proven experience of supporting senior executives within a high-paced environment. Exceptional written and oral communication skills. High level of flexibility and adaptability. The ability to multitask and prioritise an ever changing workload. Excellent word processing and IT skills, including Microsoft Office. The ability to work under pressure and to tight deadlines, strong sense of urgency. Good organisational and time management skills. Excellent interpersonal skills. Strong attention to detail. Discretion and an understanding of confidentiality issues.

Sales Support Administrator

We are seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes. The Customer Support Operations Manager plays a key role in shaping the support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. A Day in The Life Typically Includes Leadership &amp; Team Management Lead, motivate, and coach a team of approximately 10 Support Analysts Set clear expectations and goals aligned with organisational objectives Conduct regular performance evaluations and provide constructive, actionable feedback Support career development through coaching, mentoring, and development planning Foster a positive, collaborative, and inclusive team culture Drive engagement and motivation by recognising achievements and individual contributions Ensure team members have the required training, knowledge, and enablement to succeed Contribute to shaping the culture of the Support organisation in line with wider company goals Process Improvement, Technical &amp; Product Knowledge Maintain and continuously develop a solid understanding of technical and product environments Ensure the team has the appropriate technical and product knowledge to address customer needs effectively Identify, analyse, and implement improvements to support processes to enhance efficiency and effectiveness Develop, document, and maintain standard operating procedures (SOPs) and workflows Monitor key performance indicators (KPIs) and identify trends or areas requiring improvement Team &amp; Customer Experience Collaborate closely across the Support organisation and with Product Development, Cloud Operations, and other key stakeholders Proactively identify recurring issues, systemic problems, and operational blockers Ensure the team is equipped to manage customer issues efficiently and effectively Monitor customer feedback and drive continuous improvement in customer experience Implement strategies to improve support effectiveness, customer satisfaction, and retention Reporting &amp; Analysis Produce regular reports on support operations performance and key metrics Analyse data to identify trends, risks, and improvement opportunities Take a proactive, data-driven approach to issue identification and resolution Present insights, findings, and recommendations to senior management Plan Management Develop and manage the support operations plan for the assigned team Monitor expenses and ensure adherence to agreed plans and budgets Basic Qualifications Proven experience in Customer Support or Operations Management Demonstrated leadership and people management capability Strong analytical, problem-solving, and troubleshooting skills Excellent communication and interpersonal skills Experience working with customer support tools and technologies Preferred Qualifications Experience working in a high-growth, fast-paced, global environment Experience with data analysis and reporting tools Knowledge of ERP systems, Cloud technologies , or technical support environments Domain knowledge in Supply Chain, Manufacturing, or Warehouse Management Understanding of industry best practices in customer support operations Experience with project management methodologies Bachelor’s degree in a relevant field or equivalent practical experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship &amp; compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Software Support Operations Manager

Position Summary The Communications Specialist role is responsible for enhancing Infor’s brand awareness across the EMEA region, with a primary focus on public relations. The position centers on securing high quality earned media coverage by cultivating strong relationships with regional reporters and key publications, and by translating complex, technical topics into clear and engaging narratives. Working closely with senior leaders, marketing partners, and external PR agencies, the role plays a key part in shaping and amplifying Infor’s voice across the region. A Day in the Life Typically Includes: Execute regional PR initiatives across EMEA with a primary focus on earned media and brand awareness Build and maintain relationships with reporters and publications across the EMEA region to secure media opportunities Engage with senior leaders to identify, shape, and elevate technical and industry stories for press coverage Develop creative PR approaches to make complex technology topics relevant and appealing to external audiences Collaborate with regional marketing teams to support industry and regional campaigns Manage and coordinate work with external PR agencies to ensure consistent messaging and delivery Track, measure, and report on PR activities and performance metrics in partnership with agencies Ensure all communications activities align with Infor and Koch policies and standards Required Skills / Basic Qualifications: 3-5 years of experience in PR or communications (agency and/or in house) Demonstrated experience securing earned media through established press relationships Ability to work directly with senior leaders and translate complex or technical topics into clear media stories Strong writing, editing, and storytelling skills in English Analytical mindset with experience tracking and reporting PR metrics Comfortable working cross functionally and managing multiple stakeholders Preferred Qualifications: Full professional proficiency in German Experience supporting PR programs across the EMEA region Background in technology, enterprise software, or similarly complex industries (preferred but not mandatory) Experience working with external PR agencies

Communications Specialist

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