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Service Designer

Posted 20 December 2017 by Trust In Soda Ended

Want to work for a business which is going through one of Europes largest digital transformations?

As a business, our client has always concentrated more on their products but are now focusing on being customer centric as a way of doing business with their customers as this provides a more positive customer experience before and after the sale in order to repeat business, customer loyalty and profits.

Right now, the businesses only speak with their customers at the end of their journey. They want to create 7 distinguished journeys’ on to one platform which will be the 'customer lifecycle journey’.

They currently have around 200 people in the business, working in a lean/agile environment. Very buzzy atmosphere when you walk into the office, they work in teams of 8 to 10 people made up of UX Designers, Researchers, Products Designers, etc.

They have partnered with 7 starts ups from Silicon Valley and London who specialise in AI, AR, Deep Learning etc. There is also a huge drive in implementing community driven digital products throughout the websites in the group.

They are very sociable company, every Thursday afternoon they have beers, wine and cheese in the office and the last Friday of the month they have a social event which normally includes more drink.

The role

Service Design Lead

The responsibility for the Service Design Lead to set the standards and ensure that quality of the UX design projects are being delivered. The Service Design Lead will be required to be communicating their progress to the relevant stakeholders at all times. Developing and managing the interaction design strategy for realizing their customer needs, also overseeing the design of UI and IA. Setting standards and advising the most up to date design tools and being able to define how the users will experience the end product, you will constantly be learning the latest technology.

    • Expertise with design tools
    • User Experience
    • Digital Branding
    • Accessibility
    • Data Visualisation
    • Graphic Visual Design
    • Visual Design Language
    • Digital channel management / communication
    • Asset Production
    • Production Guides
    • Market research & Customer insights
    • Digital channel management
    • Customer journey mapping
    • User-centric service design
    • Usability

Required skills

  • Management
  • Research
  • Strategy
  • Interaction Design
  • Service Design

Reference: 33862797

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