Service Coordinator Team Leader

Posted 6 March by SF Group Easy Apply

The Commercial Department of SF Group are currently recruiting for a Service Coordinator Team Leader in Leicester. This is a 12 month contract to cover maternity and will pay up to £27,000 for the right candidate. This role is available immediately.

The key aim of this role is to lead a team of 8 Service Coordinators to deliver excellent customer service to our service customers and work closely with our engineers to schedule their service visits.

The key duties are:

  • Motivate and inspire the team to ensure that customers' calls and emails are dealt with promptly whilst providing a high level of customer service at all times
  • Ensure that all data is entered accurately and correctly into the system following our policies and procedures
  • Ensure the Technician's time is managed correctly through field force efficiency
  • Support the Service Coordinators with any complaints received
  • Work closely with the Service Managers to ensure cohesive working between the Service Coordinators and the Field Technicians
  • Continual enhancement of processes to improve customer service and business results
  • Target setting and performance reviews

To be successful you will:

  • Previous experience leading a team of customer service advisors
  • Experience working in a fast paced environment
  • Problem solver attitude
  • Ability to manage change
  • A positive role model for customer service
  • Ability to handle pressure and multi task
  • Motivational attitude

This opportunity is available for the right candidate straight away.

Reference: 34618776

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