Senior Claims Handler - Broker Claims

Posted 30 December 2020 by Lawes Consulting Group
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Job Title - Senior Claims Handler - Broker Claims
Contract - Permanent
Salary - £25,000 - £35,000 + Package
Location - Warwickshire
Industry - Insurance Broker (Insurance, Commercial, Broker Claims, Commercial Property Claims, Liability Claims)

A leading name within the National Commercial broking market are looking for a someone to join their Commercial and Complex claims department as a Senior Claims Handler. This role will see you managing a caseload of cross class Commercial claims and would be perfect for a Claims Handler looking to move into Senior role with a path into management.

The role:-

To act as a primary point of contact for clients and establish effective relationships with both clients and insurers offering client centric claims solutions.
Advise clients on policy guidelines referring to claims
Management of client expectations throughout the process
Act as a Senior referral point for less experienced staff
Liaise with providers regarding individual claims
Issue claims forms when required to gather the necessary evidence and guidance notes
Ensure all conversations are recorded, files are maintained effectively and all Insurer correspondence is processed
Ensure activity meets internal Service Level Agreements (SLA)
Build effective working relationships with clients and Account Managers/Executives to resolve issues and communicate outcomes effectively

The candidate:-

Previous Claims experience, ideally gained within a broker environment- desirable
At least 4 years experience within commercial insurance- essential
Customer focused with strong relationship management and account handling skills
Professional communication and strong organisational and prioritisation skills
Understanding of working within SLAs with the ability to meet and exceed KPIs
Effective team player
High level of accuracy and attention to detail
Cert CII qualified or prepared to work towards
Acturis knowledge is desirable

If you have the relevant experience or know someone that does please contact us now on or email us at

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

Required skills

  • Broker Claims CLMS
  • Commercial Property CLMS
  • Casualty CLMS
  • Liab

Reference: 38770632

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