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Regional Maintenance Manager

Posted 22 January by New Look Retailers Ltd Ended

Overseeing our store facilities in the North (from Bedford to Scotland!) this field-based role is key to ensuring the delivery of a well-maintained and compliant environment for customers and staff in store within an estate of c.620 stores across UK & ROI;


London and Weymouth are the core homes of our Icons within key support functions such as Buying, Merchandising, Design, Digital, HR, Finance to name a few… Not forgetting our stores which are the heart of our business, bringing all of the creativity and innovation to life and our distribution centres in Stoke-on-Trent supplying the goods.

All of our products are designed within our support centre to help you express your style, your way. We will give you the opportunity to be the best, boldest and most individual self within your job role allowing you to take your skill set wherever you want it to go.

As a growing global workplace there will be opportunity to mobilise your skillset should you want to work internationally. You will be working alongside inspirational leaders, colleagues and friends who will embrace your ideas.


The Regional Maintenance Manager will primarily be responsible for the delivery of a well-maintained and compliant environment for customers and staff in store within a region within an estate of c.620 stores across UK & ROI; provide a customer focused Facilities Management service for the existing estate and manage small works projects.


Developing and implementing a reactive maintenance and preventative programme and budgets: Expenditure (monthly, quarterly, annually), Forecasting capital and revenue spend, Preparing capex papers for capex sign off.

Managing Contractors: Ensuring our contractors deliver an exceptional level of customer service and that stores are maintained to brand standards - all the while within agreed deadlines, while building trust and cultivating partnerships.

Identifying Requisite Works: You'll ensure New Look stores are maintained to the highest property standards and manage the execution of works to ensure compliance with statutory/ legal requirements, H&S regulations, Brand standards, core operating procedures and customers’ expectations of the Brand are met....

Visit stores: Visiting stores throughout our North region (anywhere North of Bedford) on a scheduled basis to identify issues and evaluate store needs/ requirements. Monitor and review works undertaken to ensure consistent quality and workmanship. Understand the obligations in the lease etc and the implications on works required.

Administration: Managing a Revenue and Capital expenditure budgets for the property portfolio of c.£10m  across various contractors and disciplines. You'll Collate and produce monthly and 5 year long term forecast, ensuring investment is appropriately allocated across the Estate


Surveying background: You can look 'into the detail' and have the expertise to be able to question work by contractors.

Communication: You're able to deftly negotiate and influence internal and external stakeholders. You can establish a strong rapport with store teams, senior field leadership and head office stakeholders, genuinely conveying a sense of urgency and concern for the issues at hand.

Subject matter expert: You're able to educate store personnel on Store Maintenance Best Practices to maximise efficiencies and improve customer service

Qualified: BIFM Level 4 or equivalent in a multi-site retail environment. Have a general understanding of building regulations, H&S regulations and DDA requirements.


As well as the opportunity for great career progression, there is everything from bonus schemes to season ticket loans that will make life a little bit easier for you - including a huge staff discount of 40%, holiday days and access to our New Look Perks which includes some amazing discounts across a number of different businesses.

As a field-based role, you'll also have a car allowance included with hundreds of company car choices.

Reference: 34292170

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