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Print Industry Account Manager

Posted 9 March by Cordant People Easy Apply Ended

Monday to Friday

9-5.30

£23,000 - £30,000 salary

Print and media graphics company

Responsibilities:

  • Accountable for excellent customer service and the delivery of customers print requirements via the sales team or directly from the customer
  • Ensuring the customer specification is adhered to and delivered cost effectively, on time and within the costed quotation, whilst ensuring all process are recorded in accordance with the internal system.
  • Responsible for receiving digital files from our customers via disk, email, ftp
  • Responsible for direct and indirect customer service ensuring a full understanding is gained of the customer requirement including costs, quality and timelines as agreed
  • Ensure all company procedures and process are adhered to and followed including the input of data onto the relevant internal systems
  • Ensure customers are kept up to date on progress and timelines appropriately to ensure delivery, costs, quality is maintained as agreed between the company and the customer
  • Ensure any issues or problems are highlighted to the Customer Service Manager in a timely manner
  • Responsible for assisting colleagues as and when required
  • Responsible for supporting and influencing potential sales into the department
  • Ensure excellent communication is delivered, enhanced and maintained with colleagues, customers and other departments

Requirements:

  • Previous experience of working within the print industry with customer service experience
  • Educated to GCSE standard with excellent software skills
  • Experienced in speaking to customer
  • Proven ability in handling detailed information
  • Proven ability and experience of delivering on time quality printing
  • Excellent proven customer service skills
  • Customer & team focused
  • Self-motivated
  • Excellent planning and organisation skills
  • Flexible and focused on delivering on time at the required standard

Cordant is acting as an Employment Agency in relation to this vacancy.

Required skills

  • Account Manager

Reference: 34646544

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